Privacy Policy

Ratnagreen Techno Services Mobile Application

Last Updated: 08 March 2026

Ratnagreen Techno Services ("we", "our", "us") operates the Ratnagreen mobile application and related services designed to help customers manage organic waste solutions, biogas plant services, compost systems, order tracking, and customer support.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our mobile application, website, and services.

By using our application, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect different types of information to provide and improve our services.

1.1 Personal Information

When you use our application, we may collect the following personal information:

• Full Name
• Phone Number
• Email Address
• Location or Address
• Business or Farm Details (if applicable)

This information is collected when you:

• Register in the application
• Contact customer support
• Place an order
• Request service or installation

1.2 Order and Service Information

When you use the platform to manage orders or services, we may collect:

• Order details
• Product information
• Service request details
• Installation location
• Payment information (if applicable)

This information helps us manage your orders and services efficiently.

1.3 Communication Data

Our application may include communication features such as:

• Customer support chat
• WhatsApp messaging integration
• Image, video, and document sharing for service support

When using these features, we may collect:

• Messages sent by users
• Images or videos uploaded
• Support conversations

This information is used only to provide better customer support.

1.4 Device and Technical Information

To improve application performance, we may automatically collect:

• Device type
• Operating system
• Application usage data
• Crash logs
• IP address

This data helps us monitor performance and improve system reliability.

2. How We Use Your Information

We use collected data for the following purposes:

• Provide and maintain our services
• Process orders and service requests
• Improve application functionality
• Provide customer support
• Send notifications regarding orders and services
• Improve system security and prevent fraud
• Enhance the user experience

Your data is never used for illegal or unauthorized purposes.

3. WhatsApp Communication

Our platform may integrate with WhatsApp Business API for automated communication.

This may include:

• Order status updates
• Service notifications
• Support messages
• Automated responses

When communicating through WhatsApp:

• Your phone number may be used for messaging
• Message content may be processed by automation systems
• Media files may be temporarily stored for service support

WhatsApp communication follows Meta's platform policies.

4. Data Storage and Security

We implement appropriate security measures to protect your information.

Data may be stored using secure cloud services such as:

• Google Cloud
• MongoDB Database
• Firebase services

Security measures include:

• Encrypted data transmission
• Secure server access
• Restricted administrative access
• Regular system monitoring

However, no method of transmission over the internet is 100% secure.

5. Media and File Uploads

Users may upload images, videos, or documents related to service support or system monitoring.

Examples include:

• Biogas plant photos
• Compost system images
• Installation site images

Uploaded media may be temporarily stored and used for:

• Technical analysis
• Customer support
• Service verification

Media files are not publicly shared without user permission.

6. Data Sharing and Disclosure

We do not sell or rent personal information.

We may share limited data only in the following cases:

Service Providers

Trusted third-party services may process limited data for:

• Cloud hosting
• Messaging services
• Analytics

Legal Requirements

Information may be disclosed if required by law or government authority.

Business Protection

To protect the rights, property, or safety of Ratnagreen Techno Services or its users.

7. Data Retention

We retain user data only as long as necessary for:

• Service delivery
• Order management
• Legal compliance

Users may request deletion of their personal data at any time.

8. User Rights

Users have the right to:

• Access their personal information
• Update incorrect information
• Request data deletion
• Opt out of communication notifications

Requests can be submitted through our contact information below.

9. Children's Privacy

Our services are not intended for individuals under the age of 13.

We do not knowingly collect personal information from children.

If we discover such data has been collected, it will be removed immediately.

10. Third-Party Services

Our application may integrate with third-party platforms including:

• WhatsApp Business API
• Cloud storage services
• Payment gateways (if enabled)

These platforms operate under their own privacy policies.

Users are encouraged to review those policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Updates will be posted on:

• Our website
• Mobile application

Users will be notified when significant changes occur.

12. Contact Information

If you have questions about this Privacy Policy, you may contact us:

Business Name: Ratnagreen Techno Services
Address:
C/9, Vishwa Apartment
Joshipaland
Ratnagiri – 415612
Maharashtra, India

Phone / WhatsApp:
+91 7447443021

Email:
ratnagreentechno@ratnagreen.in 

13. Consent

By using the Ratnagreen mobile application, you agree to this Privacy Policy and the collection and use of information as described above.