Our FAQ page has many questions, grouped by main categories. Before activating and using the Germany fuel ration card, individuals should review all relevant questions and answers on this page, and review all relevant video training modules from our "Training" page within this web site.
At an ESSO station, if a customer does not have enough fuel rations remaining to cover the transaction, the system will not approve the transaction. This means that the customer will be expected to pay the commercial price (German tax included) for the amount of fuel that was pumped into the vehicle. As the Euro price of fuel is significantly higher than the Exchange prices, this situation could become very expensive. If this happens, there will be no possibility of refunds or credits for the difference.
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Customers should ensure enough remaining ration balance and cash balance exists to cover the amount of fuel and cost of fuel that they pump into their car by using the most recent fuel ration card transaction receipt, or checking at an Exchange cashier, or checking your account online.
After pumping the fuel, the customer takes his or her fuel ration card along with his or her vehicle registration certificate and U.S. Forces ID card into the gas station cashier. The cashier and customer will complete the transaction using point of sale equipment.
After the cashier runs the card thru the card reader, the ESSO station customer will enter his or her PIN to confirm that he or she is the eligible card holder. The Exchange station customers will provide an electronic signature. The cashier compares signatures and names between the vehicle registration certificate and the back side of the fuel ration card, and the electronic signature.
After the customer enters his or her PIN, the cashier hands a receipt to the customer. The customer signs the receipt and hands it back to the cashier. The Exchange stations will have signature capture capabilities at the PIN Pad.
At the time of card activation, the customer will be able to set the PIN to a PIN of their choosing. If they have more than one card they could elect to set the same PIN for all cards or set a different PIN for each card.
The customer can come in to an Exchange card issuing facility and request the PIN change. Then 24 hours later the customer can come back to the same facility where the fuel card will be swiped and the customer can enter their new 4 digit PIN number.
Carefully verify the accuracy of all data on your vehicle registration certificate (AE Form 190-1A) before accepting it and signing the document. Carefully review the data on your fuel ration card prior to signing and accepting it. Specific attention needs to be given to ensuring the correct license plate number is printed on the back of the fuel ration card.
Go to one of the Exchange card issue / activation sites as soon as possible. Calling the 0800 toll-free number on the front of your fuel ration card can confirm that the card has been deactivated, but the sponsor or spouse must go to the card issue site to correct deactivated accounts and cards.
The ESSO Fuel Ration Account is opened solely for the purpose of purchasing tax free fuel and is not intended to be used as a bank account. Therefore, the amount of money loaded on the account should be in relation to the number of vehicles and fuel ration amount assigned.
3 to 5 days is the industry standard for on-line transfer postings. Actual payment from a bank account into the fuel ration card pre-paid account may happen no later than one day after the sponsor or spouse makes the payment authorization.
For those who need to pay into their pre-paid account with immediate results, their options include payment at any Exchange retail cashier or payment via the toll-free phone number shown on the front of the fuel ration card. Those who use on-line transfers should plan ahead accordingly and not expect the money to be available for fuel purchases for 3 to 5 days.
Pre paid funds can only be reimbursed from a fuel card account if the account is closed completely. Prior to your PCS or ETS, all vehicles registered with USAREUR Motor Vehicle Registry must be deregistered. This will deactivate all vehicles and fuel cards in the ration control system under your name and the fuel card account can be closed and a refund issued. Please note that no partial refunds are possible; i.e. money can not be deposited in one week to be refunded any time after that unless the account is being closed completely. For any additional questions regarding the refund process - you may contact yyEUEssoFuelCard@aafes.com.
You may choose one of the following options for pre-paid fund reimbursement: Go to an Exchange card issue / activation site and request a cash refund. Send a request via email to yyEUEssoFuelCard@aafes.com. Request reimbursement by providing the Germany fuel ration card number, vehicle license plate number, and provide the current mailing address. The Exchange will mail the reimbursement by check. Customers who have returned to the US can request reimbursement via check by calling the following number: 1-844-864-1619. Cash refunds are not possible at the Exchange facilities outside of Germany. Policy Why do we have to give up coupons and change to this system now? The German government is enforcing requirements that have been part of the NATO Status of Forces Agreement between the United States and Germany for 50 years. At this point, we recommend that all eligible personnel focus their energy on how to use their fuel ration card correctly so they can avoid paying more than the Exchange prices for fuel that they buy at ESSO stations within Germany.
Using a POV is a customs interest. Fueling a vehicle is even more of a customs interest. Being stationed within a host nation, registering a privately owned vehicle (POV) and access to tax-free and customs-free fuel is a benefit covered by the NATO Status of Forces Agreement, but there is no provision for being able to drive and fuel a vehicle that does not belong to you. Similar to everywhere else, if you're stopped while driving a vehicle and your family name is not on the vehicle registration document, law enforcement will want to know how you have authority to drive the vehicle.
Fuel ration card eligibility for personnel who are visiting Germany is based on the existing NATO Status of Forces Agreement and the existing Agreement on the Status of Personnel on Leave. Both agreements limited rationed fuel eligibility within Germany to during times that the sponsor travels in TDY, annual leave or military pass status in Germany. Sponsors who visit Germany may set up their short-term fuel ration card so their spouse becomes an eligible driver.
This system will only allow you to buy as much as your vehicle tank will hold. We are moving away from a system that allowed you to buy fuel in advance, and using a payment system common to the rest of the world where you pay for your fuel after you have pumped the fuel into your vehicle.
Yes, NATO and German forces (Bundeswehr) personnel who are currently eligible for a 50 liter per month ration for their specific vehicle are eligible to receive a long-term fuel ration card for their specific vehicle. To do this, they must pay the $30 registration fee to a USAREUR Field Registry Station for the Registry to "list" the vehicle within USAREUR Registry data and receive an eligibility document for the vehicle. The "MP Stations" tab within our web site provides locations for eligible personnel to get the short-term eligibility certificate (AE Form 550-175L) for their visiting privately owned vehicle or rented vehicle. We've included a list of registry site locations for eligible personnel to register or "list" their owned or leased vehicle.
Yes! Army Reservists who are stationed and living in Germany will be eligible to receive a long-term fuel ration card for their specific privately owned vehicle. Please refer to Army Europe Regulation 600-17 (Retail Sales of Motor Fuel to Individuals in Germany), dated 12 June 2008, available from the "Regs & Docs tab within this web site. Each reservist who lives in Germany may identify one vehicle for special "long-term" fuel-ration card eligibility with a standard ration of 50 liters per month. Vehicles with 60 horsepower or less will be eligible for only 25 liters per month. To confirm eligibility for themselves and their individually identified single eligible vehicle, each reservist will provide his / her vehicle information to the USAREUR Registry of Motor Vehicles and pay the annual registration fee. Individual reservists are responsible for identifying themselves with official documentation for their status. The Registrar will issue a vehicle eligibility certificate to eligible Reservists. The certificate provides rationed-fuel eligibility for a specific vehicle. The Exchange will issue a long-term fuel-ration card for each Reservist with a valid eligibility certificate for the listed vehicle [(c) above]. The long-term card that the Exchange issues for the listed vehicle will expire within 3 years or with the current registration for the vehicle (whichever is sooner). For the month during which the Reservist has annual (2-week) training, the Reservist may submit a request in advance for supplemental rations as explained in paragraph E-5 to raise the ration amount for the vehicle for that month. Reservists who activate for longer than the 2-week annual training period will be eligible to request the entire standard monthly ration for each month they are in active status.
If a Soldier is stationed in the US but currently in Iraq for OIF, and they take their R&R leave in Germany, are they allowed to get a fuel ration card for a vehicle they rent? Yes, per Army Europe Regulation 600-17, Appendix C, Paragraph C2a, US Forces personnel on R&R leave in Germany from deployment to OEF or OIF are authorized tax-free and duty-free motor fuel. 152ee80cbc
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