RapidCare SA ("we", "our", "us", or "the App") is developed and maintained by an individual developer. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the RapidCare SA mobile application.
By using the App, you agree to the collection and use of information in accordance with this policy.
We may collect the following types of information:
Account Information: When you create an account, we collect your name, email address, and encrypted authentication credentials. If you sign in via Google, we receive your name, email, and profile picture from Google.
Usage Data: We collect information about how you interact with the App, including protocols viewed, drug searches, calculator usage, AI assistant queries, and feature preferences.
Device Information: We may collect device type, operating system version, and unique device identifiers solely for app functionality, troubleshooting, and improving performance.
Biometric Data: If you enable biometric authentication (fingerprint/face recognition), this data is processed entirely on your device and is never transmitted to or stored on our servers.
We use the information we collect to:
Provide, operate, and maintain our clinical decision-support services
Personalise your experience (favourites, recently viewed protocols, preferences)
Process subscriptions, voucher redemptions, and premium access
Send important notifications about protocol updates and app changes
Provide AI-powered clinical assistant functionality
Improve the App, fix bugs, and develop new features
Respond to your support requests and communications
We use industry-standard security measures to protect your personal information, including:
Encryption of data during transmission (HTTPS/TLS)
Secure password hashing (bcrypt)
JWT-based authentication tokens
Secure cloud-hosted database with restricted access
We retain your data only for as long as necessary to provide our services or as required by law. You may request deletion of your account and associated data at any time.
The App may use the following third-party services that have their own privacy policies:
Google Sign-In: For authentication purposes. Subject to Google's Privacy Policy.
Google Play Services: For app distribution and in-app purchases on Android.
OpenAI: For AI-powered clinical assistant features. Queries are processed in real-time and are not stored or linked to your personal identity by the AI provider.
Expo / React Native: For app framework and over-the-air updates.
We do not sell, trade, or rent your personal information to third parties.
We may share information only in the following limited circumstances:
With your explicit consent
To comply with legal obligations or respond to lawful requests
To protect the rights, property, or safety of our users or the public
In anonymised, aggregated form for analytics or research purposes
In accordance with applicable data protection laws (including POPIA - Protection of Personal Information Act of South Africa), you have the right to:
Access your personal data held by us
Request correction of inaccurate or incomplete data
Request deletion of your account and all associated data
Object to or restrict processing of your personal data
Opt out of non-essential notifications and communications
Lodge a complaint with the Information Regulator (South Africa)
To exercise any of these rights, please contact us at the email address below.
RapidCare SA is a professional clinical decision-support tool intended for use by healthcare professionals, medical students, and related practitioners. The App is not directed at children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 18, we will promptly delete that information.
RapidCare SA provides clinical reference information for educational and decision-support purposes only. The App does not provide medical advice, diagnosis, or treatment. Always consult a qualified healthcare professional for medical decisions. We are not liable for any clinical decisions made based on information provided by the App.
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy within the App and updating the "Last updated" date at the top. Your continued use of the App after changes constitutes acceptance of the revised policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Developer: Individual
Email: rapidcaresasupport@gmail.com
App: RapidCare SA
© 2026 RapidCare SA. All rights reserved.