Privacy Policy for Rapid Ryders
Effective Date: July 8, 2026
Privacy Policy for Rapid Ryders
Effective Date: July 8, 2026
Rapid Ryders (“we”, “our”, or “us”) operates the Rapid Ryders mobile application. This Privacy Policy explains how we collect, use, store, and protect personal information when customers, drivers, and administrators use our platform.
By using Rapid Ryders, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
1.1 Account Information
When you create or use an account, we may collect:
- Full name
- Email address
- Phone number
- Account role, such as customer, driver, or administrator
- Profile photo, where provided
- Authentication information managed through Firebase Authentication
1.2 Driver Verification Information
For driver accounts, we may collect additional information for verification and safety purposes, including:
- Profile photo
- Ghana Card or driver’s license image
- Vehicle or motorbike details
- Plate number
- Verification status
- Driver rating and related account status information
This information is used to review driver applications and maintain platform safety.
1.3 Location Information
Rapid Ryders collects location information to provide ride and delivery services. This may include:
- Customer pickup location
- Destination location
- Driver live location while online or during a trip
- Route and trip tracking information
- Location timestamps
Location data is required for matching customers with drivers, calculating fares, displaying routes, and tracking active trips.
Drivers may be required to allow location access while using the app so that ride requests, navigation, and trip tracking can function correctly.
1.4 Ride and Delivery Information
We may collect and store information about rides or delivery requests, including:
- Pickup and destination coordinates
- Destination name
- Ride status
- Assigned driver
- Customer details related to the ride
- Fare estimate
- Payment method
- Payment confirmation status
- Ride timestamps
- Ratings and feedback
1.5 Wallet and Payment-Related Information
Rapid Ryders may store wallet and commission-related information for drivers, including:
- Driver wallet balance
- Wallet top-ups
- Commission deductions
- Transaction history
- Settlement status
- Payment confirmation records
- Admin wallet adjustments
Rapid Ryders does not store debit card, credit card, or mobile money PIN information inside the app.
1.6 Photos and Uploaded Files
If you upload images such as profile photos or verification documents, these files may be stored using Firebase Storage or another secure cloud storage provider.
1.7 Device and Notification Information
We may collect device-related information needed to send push notifications, such as:
- Firebase Cloud Messaging token
- Notification permission status
- Device platform information
Push notifications may be used for ride alerts, driver updates, trip status changes, wallet alerts, and account notifications.
2. How We Use Information
We use collected information to:
- Create and manage user accounts
- Authenticate users
- Match customers with drivers
- Display maps, routes, pickup points, and destinations
- Calculate fares
- Track active trips
- Send push notifications
- Verify drivers
- Manage driver wallets and platform commissions
- Process administrative reviews
- Detect suspicious or incorrect ride data
- Improve safety and reliability
- Provide customer and driver support
- Maintain legal, financial, and operational records
3. Sharing of Information
We do not sell personal information.
We may share limited information between users only when necessary to complete a ride or delivery. For example:
- Customers may see driver name, phone number, vehicle details, plate number, and location during a trip.
- Drivers may see customer name, phone number, pickup location, and destination details.
- Administrators may access user, ride, wallet, and verification data to operate the platform.
We may also share information with trusted service providers that help us operate the app, including:
- Firebase
- Google Cloud
- Google Maps Platform
- Push notification services
- Hosting, database, analytics, or storage providers
These services process information only as needed to provide app functionality.
4. Location Data
Location data is central to the Rapid Ryders service.
We use location data to:
- Find customer pickup points
- Match drivers with ride requests
- Show driver and customer locations on maps
- Calculate distance, fare, and estimated time
- Track rides in progress
- Improve ride safety and dispatch accuracy
If location permission is disabled, some app features may not work properly.
Drivers may need location access while online to receive and complete ride requests.
5. Data Storage and Security
We use technical and organizational safeguards to protect information from unauthorized access, loss, misuse, or alteration.
Data may be stored using services such as Firebase Authentication, Cloud Firestore, Firebase Storage, Firebase Cloud Messaging, and Google Cloud infrastructure.
While we take reasonable measures to protect data, no system is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain personal information for as long as necessary to:
- Provide the Rapid Ryders service
- Maintain user accounts
- Keep ride and wallet records
- Meet legal, operational, tax, safety, and dispute resolution requirements
Some wallet, settlement, and ride records may be retained for audit and compliance purposes.
Users may request deletion of their account information by contacting us.
7. User Rights and Choices
Users may:
- Update certain account information in the app
- Request correction of inaccurate information
- Request account deletion
- Disable notifications from device settings
- Disable location permissions from device settings
Please note that disabling location or notifications may limit app functionality.
For privacy or deletion requests, contact us at:
**rapidryders@gmail.com**
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8. Children’s Privacy
Rapid Ryders is not intended for children under the age of 18.
We do not knowingly collect personal information from children. If we discover that a child has provided personal information, we may delete the information and disable the account.
9. Third-Party Services
Rapid Ryders may use third-party services, including but not limited to:
- Firebase Authentication
- Cloud Firestore
- Firebase Storage
- Firebase Cloud Messaging
- Google Maps Platform
- Google Cloud services
These services may collect and process information according to their own privacy policies.
Google Privacy Policy:
https://policies.google.com/privacy
Firebase Privacy and Security:
https://firebase.google.com/support/privacy
10. Payments and Mobile Money
Rapid Ryders may support cash, mobile money transfer, wallet top-up, commission deduction, and settlement tracking.
Where mobile money or payment provider integrations are used, payment processing may be handled by third-party payment providers. Rapid Ryders does not store mobile money PINs, bank card PINs, or full financial credentials.
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11. Admin Access
Authorized administrators may access platform data for operational purposes, including:
- Driver verification
- Wallet top-ups
- Transaction review
- Settlement monitoring
- Ride review
- Safety checks
- Support and dispute resolution
Admin access is limited to authorized personnel.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When we make changes, we will update the effective date at the top of this document. Continued use of the app after changes means you accept the updated policy.
13. Contact Us
If you have questions, concerns, or requests about this Privacy Policy or your personal information, contact us at:
Rapid Ryders
Email: **rapidryders@gmail.com**
Location: Ghana