Privacy Policy

Last Updated: 12/16/2025

1. Introduction Welcome to RAOT: Delivery & Track Package ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a secure experience while using our delivery and tracking services. This policy applies to our mobile application and our subscription registration services.

2. Information We Collect

We collect information to facilitate deliveries, verify accounts, and manage subscriptions.

• A. Personal & Business Account Data: When you register for an account (Free or Premium), we collect:

  • Identity Information: Account Name (e.g., Company Name) and Official ID/CUID.

  • Contact Details: Email address and Phone number.

  • Profile Media: Account Image URL (e.g., Company Logo).

  • Registration Coordinates: We collect manual or auto-detected Latitude and Longitude during registration to establish your base of operations.

• B. Financial & Subscription Data: If you choose our Premium Subscription (e.g., GHS 250.00/month), we collect:

  • Transaction Details: Information about the chosen plan, payment due dates, and payment history.

  • Payment Information: We do not store your full credit card or mobile money details on our servers. Financial transactions are processed by secure third-party payment providers, though we may store a tokenized reference to your payment method for recurring billing.

• C. Location Data (Navigation & Tracking):

  • Foreground Location: Precise location used for turn-by-turn navigation.

  • Background Location (Riders): We collect location data when the app is closed to allow Recipients to track deliveries via Route ID.

• D. Device Information: We collect hardware models, OS versions, and unique identifiers to ensure app stability.

3. How We Use Your Information

• To Provide Services: To calculate delivery routes, provide navigation, and display your "Account Name" and "Logo" to recipients.

• To Manage Subscriptions: To process payments for Premium plans, manage monthly billing cycles, and handle upgrades or cancellations.

• To Verify Accounts: Users on the Premium plan undergo a verification process. We use your provided data to issue "Verified" status badges to build trust with customers.

• To Communicate: To send payment receipts, subscription expiration warnings, and service updates via the email or phone provided.

4. Sharing of Your Information

• Payment Processors: We share necessary financial data with third-party payment gateways (e.g., Paystack, Stripe, or Mobile Money providers) to process your GHS 250.00 subscription fees.

• With Recipients: Your Account Name, Verified Status, and Live Location are shared with users tracking your specific Route ID.

• Legal Requirements: We may disclose information if required by law.

5. Data Retention

• Account Data: Retained as long as your account is active.

• Financial Records: Transaction history is retained for tax and accounting purposes as required by law.

6. Security of Your Information We use industry-standard encryption for data transmission. We rely on PCI-DSS compliant payment processors to handle your sensitive financial information; we do not store full credit card numbers or mobile money PINs.

7. Changes to This Policy We may update this policy to reflect changes in our subscription models or services.

8. Contact Us If you have questions or comments about this Privacy Policy, please contact us at:

• Email: support@quicksolv.app 

• Company Name: raot.quicksolv.app