1. WHAT YOU CAN EXPECT TO SEE FROM READING THIS PRIVACY POLICY
Jaguar Land Rover is one of the world’s leading producers of premium cars. Innovation and design give our customers experiences they love for life – anticipating and exceeding their needs and expectations. Quality and excellence are our hallmarks. Taking care of our customers is paramount.
We respect the privacy policy of every individual who visits our websites and / or in conjunction with customer research. This Privacy Policy explains how we use personal data received and informs you of your data protection rights.
We will also help you to know when there is new information available in this Policy. We will tell you when this Privacy Policy was last updated, so you can take time to read it if it has changed since your last visit. Privacy Policy Last Updated: 3rd January 2023.
2. DATA PROTECTION – WHAT YOU SHOULD KNOW WHEN USING OUR WEBSITES
1. WHO WE ARE AND WHICH WEBSITES ARE COVERED BY THIS PRIVACY POLICY
Who We Are: When we refer to ‘Jaguar Land Rover’, ‘JLR’ ‘we’ ‘our’ or ‘us’ in this Privacy Policy, we refer to: Jaguar Land Rover Limited, whose registered office is at: Abbey Road, Whitley, Coventry CV3 4LF, and whose registered number is: 1672070.
What this Privacy Policy covers: This Privacy Policy covers the identified UK websites, that are set out in the Annex at the end. To be transparent, when you visit a JLR website not covered by this Privacy Policy, these may be controlled by other JLR group entities, or by a third party acting on our group’s behalf. We encourage you to check the Privacy Policy link at the bottom of the website you are visiting to see its privacy policy terms.
How we’re regulated: For UK data protection legislation purposes, Jaguar Land Rover Limited is registered with the Information Commissioner’s Office under registration number ZA020510.
Customer Relationship Centre contact details: If you’d like to get in touch on a website related query, Jaguar Land Rover Customer Relationship Centre contact details are accessible from these web pages:
Queries in relation to Jaguar: https://www.jaguar.com/contact-us/index.html
Queries in relation to Land Rover: https://www.landrover.com/contact-us.html
Queries in relation to any purchases made from the Jaguar store: https://shop.jaguar.com/contact/
Queries in relation to any purchases made from the Land Rover store: https://shop.landrover.com/contact/
More about the JLR Group...
Jaguar Land Rover is part of a group of companies whose parent company is Jaguar Land Rover Automotive plc. You can find out more corporate information about Jaguar Land Rover on our website at: https://www.jaguarlandrover.com/.
Jaguar Land Rover is part of the Tata group. More information about the Tata group and the Tata companies can be found here: http://www.tata.com/aboutus/sub_index/Leadership-with-trust and http://www.tata.com/company/index/Tata-companies
2. WHAT INFORMATION WE COLLECT FROMÂ OUR WEBSITES AND WHAT INFORMATION WE RECEIVE FROM OTHER SOURCES.
Our websites serve primarily as information portals to help you better understand our cars, products and services. We also, however, offer a number of website functions that collect information you provide to us when you ask to be kept informed, to be added to lists, events or experiences, participate in market research or when you buy goods or book or request services.
The main ways we collect information from our websites:
When you visit, or use and interact with our websites, for example to take steps to request or use online-available services, where you find out more about an event or experience or where you request any other information;
When you enter into personalised web areas and use our websites as a way to engage with us, as a place where you can ask for personalised reminders, receive information about your vehicle, and/or request vehicle service or other information to be notified to you;
When you provide information to or interact with any of Jaguar Land Rover careers pages;
When you contact us (via contact details made available on our websites), or send us correspondence.
Information may also be received from other sources. For example:
Vehicle related data from independent third party sources: When you own a JLR vehicle, information connected with you and your vehicle (including the vehicle identification number or VIN) may be shared as is appropriate between our network of retailers, repairers, importers, credit providers and credit hire product providers, and used to inform any personalised web areas you register to receive. The information that is shared will depend on factors like who you have bought your vehicle from and the services that you request from us throughout the period of your vehicle ownership. Please visit Section 4 (Who we share your personal data with) below to find out more. Please also visit our separate InControl terms and privacy policies (here for Jaguar: https://incontrol.jaguar.com and here for Land Rover: https://incontrol.landrover.com) for more information on vehicle data.
Third party support services: For the performance of our website services and to allow us to maintain appropriate records and to support ongoing queries, we may receive data about you or your website activities from our group companies or third party providers (e.g. to confirm website payments, to track website order deliveries, to support website maintenance). More information on our categories of suppliers is provided at Section 4 (Who we share personal data with) below.
Device data: Our websites automatically take certain device information in order to optimise your website experience (for example, allowing our website to automatically adapt screen size as appropriate for the device you are using to browse the website). This data also supports our website analytics. More information on automated data collection and cookies can be found in our Cookies policy, available via this link.
Marketing data: Your contact details, marketing preferences or other information may be shared with us by retailers or other third parties partners, where there is appropriate notice and in compliance with applicable data protection laws. You have the right to ask us not to use your personal data for marketing purposes. Please see your data protection rights at Section 7 (Your data protection rights) below for further information on these.
Public sources of data: We may use public sources of data, for example, to support website functionality (e.g. to support authenticate or fraud checks), and/or to maintain the accuracy of the data we hold. For example, we may make checks from time to time with the DVLA to check our vehicle owner information remains up to date.
More about the personal data JLR may receive direct...
We receive information you provide to us in your use of our websites, for example, when you add information to online forms or to data fields on our websites. We may also receive information from you by other online means, for example, if you comment on our social media pages. This will be the information that is visible to you, and may include your name, occupation, contact information (e.g. email, postal address and phone/mobile number), credit card/payment details, driving licence details, vehicle data and general information you decide to share such as your experience with JLR products and services.
3. HOW WE USE YOUR PERSONAL INFORMATION.
We use personal information to manage and meet service and information requests, to understand service, vehicle and website use, and to make our products and services (including our web services) as effective as possible.
More about the main uses of your personal data and the legal grounds we rely on for these are…