Help Desk

Randstad Help Desk

Randstad provides each employee with access to a Randstad Self Service account at www.workplace.randstad.com. If you are a new user, you’ll click the orange ‘New User’ button and enter some personal information to create an account.

Your Randstad Site Manager is not able to access your pay stubs or make changes to your personal information locally. However, through your Randstad Self Service account, you are able to:

view, save, and print your pay stubs
update your direct deposit information
update your phone number, email address, or mailing address
update your state and federal tax information

If you are unable to access your Randstad Self Service account on Workplace, you can call the Randstad Helpdesk to have your password reset. The Helpdesk can also assist you with updating your phone number, email address, or mailing address.

The Helpdesk is not able to update your direct deposit information or your tax information over the phone. They can, however, walk you through how to complete those updates through your Randstad Self Service account on Workplace.

To reach a Randstad Helpdesk Representative:

Call 1-877-601-7453
Press 1 to indicate you're a current Randstad employee
Enter the last 4 digits of your Social Security Number
Listen to the digits you entered, press 1 to confirm
Enter the 2 digit month of your birth (for example, January would be 01)
Enter the 2 digit day of your birth
- - - you may also be asked to enter your mailing zip code for additional verification
Press 4 for Website Assistance

you will be placed in the call queue for the next available representative
you will be given an approximate wait time
when the representative joins the line, explain the issue you need help with

To reach a Randstad Helpdesk Representative by Chat:

Login to your Workplace account on a desktop or mobile device
- www.workplace.randstad.com
Click the ‘Let's Chat’ link
- you will be placed in the chat queue for the next available representative
- you will be given an approximate wait time
- when the representative joins the line, explain the issue you need help with

Randstad Call Center Hours of Operation:

Monday – Friday, 8:00 a.m. – 8:00 p.m. (EST)

Tips for talent contacting the call center:

Workplace password reset for the talent

Talent should call 877-601-7453 from their cell phone ideally. Talent will verify their identity and a password reset email will be sent to their email. Same solution for password "hint questions."

Important to Note – If the talent calls in from our office line, the phone# may be recognized by the system as belonging to an INTERNAL employee, and it may jump right to the INTERNAL options without giving the talent the opportunity to enter their own info. If that happens, you will NOT get the correct options to be directed to the correct team. Should that happen, ask for a direct transfer to the Randstad Talent support queue once you reach a live representative.

Workplace account is already set up and talent needs to change address / direct deposit info / W4 Info / etc.

Talent should chat via Workplace for any assistance needed as they will must use self-service to make these updates. The call center CANNOT update DD or W-4 information. It must be done by the talent in Self-Service.

Payroll is going to the incorrect bank account because the talent is a rehire and they did not update the pay method.

The talent will need to correct their direct deposit information on Workplace. If they have questions or issues, they can chat by using the Live Chat link on Workplace or they can call 877.601.7453 and a representative can help/troubleshoot. Please note, Support Center representatives CANNOT update direct deposit information.

Talent is changing their pay method from direct deposit to money network.

The talent can chat by using the Live Chat link on Workplace or they can call 877.601.7453 and a representative can help.

Talent setting up their “hint” questions.

Talent can set up hint questions when they register for Workplace on their phone. When they go to Workplace and click on New User, they may just need to click/touch on each box "question 1, question 2" to select the desired question. They do NOT have to contact the support center for this, though they can, if they are having trouble and we can troubleshoot.

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