Effective Date: October 14, 2025
This Privacy Policy describes how Ramion Foods ("we," "us," or "our") collects, uses, and discloses your information in connection with your use of our mobile application (the "App") and services.
By using the Ramion Foods App, you agree to the collection and use of information in accordance with this policy.
We collect several types of information to provide and improve our services to you.
When you create an account, log in, or interact with our services, we may collect personal information that you provide to us, including but not limited to:
Contact Information: Name, email address, and phone number.
Account Credentials: A password that you create for your account.
Order and Payment Information: Details of orders you place, including products purchased, delivery address, and payment method details (we do not store full credit card information, which is handled by a third-party payment processor).
To provide accurate and timely delivery services, we require access to your device's location. We collect your precise or approximate location information through permissions you grant, such as android.permission.ACCESS_FINE_LOCATION and android.permission.ACCESS_COARSE_LOCATION. This data is used to:
Determine your delivery address.
Track the location of your delivery driver.
Provide estimated delivery times.
We automatically collect certain information about your use of the App, which may include:
Device Information: Device type, operating system, and unique device identifiers.
Network Information: Information about your mobile network or internet service provider (via android.permission.ACCESS_NETWORK_STATE and android.permission.INTERNET).
Usage Data: Details about how you interact with the App, such as the pages or features you access, the time and date of your visits, and other diagnostic data.
We use the information we collect for various purposes, including:
To Provide and Maintain Our Services: To process and fulfill your grocery orders, manage your account, and provide customer support.
To Improve and Personalize the App: To analyze usage trends, understand your preferences, and enhance the App's functionality and user experience.
To Send Notifications: We use your information to send you push notifications regarding your order status, special offers, and other service-related updates.
To Ensure Security: To detect and prevent fraud, unauthorized access, and other malicious activities.
For Legal and Compliance Purposes: To comply with legal obligations, resolve disputes, and enforce our agreements.
We may share your information with third parties in the following circumstances:
Service Providers: We may share your information with third-party vendors, such as delivery partners, payment processors, and analytics providers, who perform services on our behalf. These third parties are obligated to use your data only as necessary to provide their services.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as a business asset.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
We are committed to protecting your information. We implement reasonable security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal data. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.
You have the right to access, update, and request the deletion of your personal information. You can usually update your account information directly within the App. For other requests or to exercise your rights, please contact us at the email address below.
Our App is not intended for use by anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and become aware that your child has provided us with personal information, please contact us.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. You are advised to review this Privacy Policy periodically for any changes.
If you have any questions about this Privacy Policy, please do not hesitate to contact us at:
foodsramion@gmail.com