RaGrandMart (“we,” “us,” “our”) operates the RaGrandMart mobile application (the “App”) through which you can browse, purchase, and arrange delivery of grocery products (vegetables, fruits, staples, dairy, and more). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you use our App or interact with our services. By installing or using the App, you agree to the collection and use of information in accordance with this policy.
We collect information you provide directly, information automatically collected, and information from third-party sources.
1.1 Personal Information You Provide. When you register an account, place an order, or contact support, you supply personal data including your name, email address, phone number, delivery address, and payment details (tokenized via PCI-compliant gateways). We also collect any information you choose to include in customer-support chats or feedback forms.
1.2 Usage and Device Information. Each time you open or use the App, we automatically collect usage data—such as your IP address, device identifier, operating system version, app version, crash logs, and pages or features viewed—to improve functionality and performance.
1.3 Location Data. With your permission, we collect approximate GPS location to display nearby inventory, calculate delivery routes, and offer location-based promotions. You may disable location access at any time in your device settings.
1.4 Cookies and Similar Technologies. We use cookies, web beacons, and mobile identifiers to personalize your experience, remember preferences, and analyze trends. You can manage cookie preferences via your device or browser settings.
We process your data for the following purposes:
Order Fulfillment: To process, confirm, and deliver your grocery orders, and to send you order status updates via email, SMS, or push notification.
Payment Processing: To authorize and settle payments through our PCI-compliant payment gateways.
Customer Support: To respond to your inquiries, resolve issues, and improve our support services.
Personalization: To recommend products and promotions based on your purchase history and browsing behavior.
Marketing (with consent): To send you promotional offers, newsletters, and surveys if you opt in; you can unsubscribe at any time.
Analytics and Improvements: To understand usage patterns, diagnose technical problems, and enhance the App’s features and performance.
Legal Compliance and Safety: To detect and prevent fraud, enforce our terms, and comply with legal obligations.
We share your information only in the following circumstances:
Service Providers: Third-party companies who perform services on our behalf (payment processors, delivery partners, cloud hosting, analytics). They are contractually bound to protect your data.
Affiliates: Our corporate affiliates under the same privacy obligations.
Legal Requirements: When required by law, court order, or governmental regulation, or to protect rights, property, or safety.
Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice and contractual protections.
With Your Consent: For any other purpose you authorize.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
We retain your personal data only as long as necessary to fulfill the purposes described in this policy and to comply with legal obligations:
Order and payment records: up to seven years for tax and audit compliance.
Account information: until you delete your account.
Usage data: up to two years, then aggregated or anonymized.
Depending on your jurisdiction, you may have the right to:
Access the personal data we hold about you.
Correct inaccurate or incomplete data.
Delete your personal data (subject to legal retention requirements).
Withdraw consent to processing for marketing at any time.
You can exercise these rights via the App’s Account Settings or by contacting us at grandmartbangalore@gmail.com.
We implement industry-standard safeguards, including SSL/TLS encryption in transit, AES-256 encryption at rest, strict access controls, and periodic security assessments to protect your data. While we strive for robust security, no system is impenetrable. If you suspect any security vulnerability, please notify us immediately.
Our App is intended for users aged 13 and above. We do not knowingly collect personal data from children under 13. If you believe we have collected data from a minor, please contact us to have it deleted.
The App may contain links to third-party websites or services (e.g., payment gateways). We are not responsible for their privacy practices. Please review their privacy policies separately.
Your information may be processed in countries with different data protection laws. We use contractual safeguards (e.g., standard contractual clauses) and technical measures to ensure adequate protection.
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date and notify you via the App or email. Continued use of the App after changes constitutes acceptance of the updated policy.
If you have questions, concerns, or wish to exercise your data-subject rights, please contact us:
Email: grandmartbangalore@gmail.com
Phone: +91 99000 94313