Terms & Conditions 

These Terms & Conditions (“Agreement”) govern the booking and stay at Rafael’s Private Villa (“Villa”, “we”, “us”, or “our”). By making a booking and paying the required deposit, you (“Guest”, “you”) agree to comply with these terms. 

1. Booking & Deposit 

1. To confirm a reservation, a downpayment of 50% of the total booking amount is required.

2. The balance (remaining 50%) must be settled on arrival.

3. Your reservation is only confirmed when we receive the downpayment and send you a confirmation (via message).

2. Cancellation & Refund Policy 

We understand plans can change, but to manage bookings efficiently, we apply the following cancellation policy: 

Notes & Additional Conditions:

• The downpayment is considered part of the total booking amount. When you cancel per the above schedule, refund is calculated from the total.

• If cancellation is made 20 days or more before the reserved date, we will refund 50% of the previous payment (Downpayment Fee).

• If cancellation is made within 14 days of the booking date, no refund will be given.

• In the event of no-show, or early departure, full payment for the entire reserved stay is forfeited (no refunds or credits).

• Refunds will be processed within 7 business days after cancellation confirmation.

3. Changes to Reservation

• Change of dates or extension is subject to availability.

• Changes made before booking date may be permitted depend on the availability of the room / resort. 

• Changes made less than 24hrs before booked date may be treated as cancellation + new booking, thus subject to non-refundable rules.

4. Capacity & Extra Bed 

• The Villa’s fixed rooms accommodate up to 25 persons total (including extra beds).

• Extra beds are allowed, will apply as per Villa policy.

• Exceeding the maximum capacity without prior arrangement is not allowed, and may lead to refusal of stay or additional charges.

5. Payment Methods 

• Payments (downpayment or full balance) may be made via bank transfer / GCash.

• Guest is responsible for any bank or transaction fees incurred.

• Confirmation of payment must be evidenced (e.g. screenshot, transaction reference) before the booking is finalized.

6. Check-In / Check-Out 

Day Tour: Quick Escape 

• Check-in time: 9:00 AM

• Check-out time:  6:00 PM

Overnight Stay: The Ultimate Private Retreat 

• Check-in time: 2:00 PM

• Check-out time:  12:00 NN the following day

Event Packages (Meetings, Gatherings, Celebrations)

Day Event

• Check-in time: 6:00 AM

• Check-out time:  6:00 PM

Overnight Event

• Check-in time: 6:00 AM

• Check-out time:  12:00 NN the following day

• Early check-in is subject to availability.

7. House Rules & Conduct 

• Guests agree to comply with all villa house rules, including quiet hours, smoking policies, proper use of amenities, and other guidelines outlined in our Important Reminders page: Important Reminders – https://sites.google.com/view/rafaels-private-villa/reminders

• Guests are responsible for cleaning up after pets and covering damages caused by them. 

• The guest is responsible for any damage, loss, or breakage of villa property caused by negligence; repair or replacement costs will be charged.

• The villa is a private accommodation; parties or events not disclosed in the booking are not allowed unless approved in advance.

• The villa reserves the right to refuse entry or evict guests behaving in a disruptive, unsafe, or illegal manner with no refund.

8. Cleaning & Maintenance Fees 

• A general cleaning fee is included in the booking.

• Excessive cleaning due to misuse (spilled food/drinks, stains, decorations, etc.) will incur additional charges.

• Guests will be billed for any damages, lost items, or repairs needed due to negligence.

9. Use of Amenities 

• Guests may enjoy all villa amenities responsibly.

• Children must always be supervised by adults, especially in the pool.

• Glass containers are discouraged near the pool area for safety.

10. Force Majeure / Unforeseen Events 

• Neither party shall be held liable for failure or delay in performance due to causes beyond their reasonable control (natural disasters, government restrictions, etc.).

• In such cases, the Villa may offer to reschedule your stay or provide a credit for future use.

• Refunds in such cases will be at the discretion of the Villa management.

11. Liability  

• The Villa shall not be liable for loss, theft, or damage to personal property of Guests during stay.

• Guests assume all risks associated with use of amenities, facilities, and surroundings.

• Guest is responsible for securing their valuables and adhering to safety measures.

12. Governing Law & Dispute Resolution 

• This Agreement shall be governed by and construed in accordance with the laws of the Philippines.

• Any disputes arising from this Agreement or stay shall be resolved through mediation, negotiation in Orani, Bataan, Philippines.

13. Acceptance 

By making a booking and paying the downpayment, you acknowledge that you have read, understood, and accepted these Terms & Conditions in full.