This Privacy Policy explains how Radhe Electric Service ("we", "our", or "us") collects, uses, and protects your information when you use our mobile application and electrical service platform.
By using our application, you agree to the practices described in this Privacy Policy.
Information We Collect
To provide electrical services, we may collect the following information:
Name
Email address (via Google Sign-In)
Mobile number
Service request details
Service address
Photos uploaded with service requests
Device notification token (if notifications are enabled)
We only collect information necessary to provide and improve our services.
How We Use Your Information
Your information is used to:
Create and manage service requests
Assign technicians and service engineers to your request
Contact you regarding appointments or service updates
Improve our services and customer support
Send important notifications related to your requests
We do not sell or rent your personal information to third parties.
Information Sharing
Your information is shared only when necessary to provide the requested service. This may include:
Our authorized service technicians and service engineers assigned to your request
Trusted service providers who help operate the application
We do not share your personal information for advertising purposes.
Photos and Documents
Photos uploaded by you are used only to understand the reported issue and assist our service team.
These photos are not publicly visible and are only accessible to authorized personnel responsible for providing the requested service.
Location and Address
Your service address is used only for:
Visiting the service location
Planning technician assignments
Providing requested electrical services
We do not track your live location through the application.
Data Security
We use appropriate security measures to protect your information, including:
Secure authentication
Encrypted communication where applicable
Restricted access to customer information
Although we take reasonable precautions, no method of electronic storage or internet transmission is completely secure.
Data Retention
We retain your information only for as long as necessary to:
Provide our services
Maintain service history
Comply with legal obligations
Resolve disputes and improve customer support
When information is no longer required, it is securely deleted or anonymized where appropriate.
Third-Party Services
Our application uses trusted third-party services, including:
Google Sign-In for authentication
Firebase Cloud Messaging (for notifications, if enabled)
These services are governed by their own privacy policies.
Children's Privacy
Our application is not intended for children under the age of 13. We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be reflected within the application and on our published Privacy Policy page. The updated version becomes effective immediately upon publication.
If you have any questions regarding this Privacy Policy or how your information is handled, please contact us.
Radhe Electric Service
Email: radheelectricservice@gmail.com