Resume

ABOUT ME

Hello, I would hope by now you’ve read that my name is Rachelle Durandisse—if you haven’t, I’ve clearly not done my job correctly. I’m currently an Operations Area Manager at Amazon, and I’m passionate about people development, leadership, and driving operational excellence.

I grew up in Haiti and moved to the United States after the 2010 earthquake. Adjusting to a new country and language wasn’t easy—I struggled academically and socially in elementary school—but I’ve always been a quick learner and adaptive problem solver. That determination helped me transition into honors and AP courses, where I discovered a love for leadership. From club officer roles to teaching assistant and tutoring positions, I found myself naturally drawn to helping others grow while challenging myself to lead.

Today, I bring that same energy to my role at Amazon—building strong teams, fostering growth, and making operations not just effective, but meaningful. My ultimate goal is to continue growing as a leader, driving operational success while empowering others to reach their full potential. I’m passionate about fostering growth in others and, in turn, growing alongside them.

I believe in working wholeheartedly and leading by example, guided by the principle: "Whatever you do, work heartily, as for the Lord and not for men." — Colossians 3:23

Languages: Fluent Haitian Creole | Intermediate French

WORK EXPERIENCE

Operations Area Manager | Amazon, NJ | May 2024 - July 2024

Led strategic operations for 70+ team members across multiple workflows, driving large-scale initiatives with measurable improvements in productivity, compliance, and engagement.
Owned performance management through analysis of 20+ KPIs, translating complex operational data into executive-ready insights and action plans that informed decision-making and corrective strategies.
Diagnosed performance gaps using trend analysis and root-cause problem solving, implementing targeted interventions that increased process compliance by 8–9 percentage points and sustained gains over time.
Designed and implemented standardized training and communication frameworks, including interactive sessions and daily operating rhythms, increasing employee participation and engagement by ~30%.
Developed high-performing assistant leaders through coaching and feedback, enabling successful transitions into new teams where they exceeded expectations, including achieving record-breaking productivity output and top accuracy performance across all shifts.

Direct Marketing Intern | TruStage, Remote | May 2024 - July 2024

Conducted a comprehensive review and redesign proposal of Ridgewood’s website, identifying UX and messaging gaps impacting younger customer acquisition and engagement.
Produced a 20-page strategic analysis defining 4 core KPIs, improvement hypotheses, and projected performance outcomes tied to usability, engagement, and conversion efficiency.
Re-architected digital content structure to simplify complex financial information and support more consistent internal and external communication.
Created documentation and performance summaries that increased leadership visibility into digital experience gaps and optimization opportunities.

Marketing Analyst Intern | Ridgewood Savings Bank, Remote |
October 2023 - May 2024

Conducted a comprehensive review and redesign proposal of Ridgewood’s website, identifying UX and messaging gaps impacting younger customer acquisition and engagement.
Produced a 20-page strategic analysis defining 4 core KPIs, improvement hypotheses, and projected performance outcomes tied to usability, engagement, and conversion efficiency.
Re-architected digital content structure to simplify complex financial information and support more consistent internal and external communication.
Created documentation and performance summaries that increased leadership visibility into digital experience gaps and optimization opportunities.

Social Media Marketing Intern | St. Thomas Aquinas College, NY |
August 2023 - December 2023

Developed marketing materials including flyers, newsletters, and digital content, enhancing brand presence across platforms.
Grew Instagram followers by 15% and significantly increased engagement, achieving a 235% rise among current followers and 200% among non-followers.
Expanded brand reach to over 1,000 accounts in 3 months, contributing to a 228% increase in reach to non-followers and 140% increase to current followers.
Collaborated on graphic design projects to improve visual communication and campaign effectiveness.
Monitored and analyzed performance metrics, providing insights to optimize content strategy and marketing results.

ADDITIONAL WORK EXPERIENCE

Writing Center Tutor

St. Thomas Aquinas College, Sparkill, NY | Sep 2022 - Present

Supported the academic success of 50+ students by creating a collaborative and engaging learning environment.
Reviewed, edited, and provided actionable feedback on 70+ student papers, improving clarity, structure, and overall quality.
Explained complex course concepts and addressed challenging questions, helping students strengthen their understanding and confidence.

Teacher Assistant

St. Thomas Aquinas College, Sparkill, NY | Sep 2023 - Dec 2023

Provided personalized support to over 30 students, contributing to their academic growth.
Handled additional tasks efficiently, ensuring a seamless and effective learning experience.
Maintained an organized classroom environment, ensuring a conducive learning atmosphere.

VOLUNTEERING EXPERIENCE

Volunteer Tutor

Finkelstein Memorial Library, Jul 2017 - Sep 2019

Volunteered as a tutor, offering personalized academic support to students from diverse backgrounds, and cultivating growth through one-on-one sessions.

Kiwanis International, Sep 2017 - Jun 2021

Volunteered actively through Key Club, organizing and participating in various community service events to support local initiatives.

LINKS AND ARTICLES

Rachelle Durandisse '25, a Marketing student at St. Thomas Aquinas College, has thrived academically with the support of influential professors and valuable internships. Her experiences at Ridgewood Savings Bank and State Farm Insurance Agency have deepened her skills in data analysis and social media marketing, highlighting the importance of networking and utilizing campus resources.

A congratulatory LinkedIn post dedicated to The Kick Kit Team for winning the 8th Annual Sustainable New Product Concept and Package Design Competition!

EDUCATION