Effective Date: 02/02/2020
Last Updated: 09/08/2024
Introduction
This privacy policy explains how we handle any personal data shared with us through this site, as well as through third-party booking platforms, in compliance with the data protection laws of England and Wales and the EU’s General Data Protection Regulation (GDPR).
Consent
When you provide personal information by booking an appointment or contacting us about our services, whether directly through our website or via third-party booking platforms, you consent to our collection and use of this data for specific purposes.
To provide safe and effective massage therapy, during your appointment we must collect certain information (e.g., medical history and lifestyle choices). At your first session, you will be asked to sign a document indicating your consent for us to collect and store this data and session notes. Without this consent, treatment cannot occur.
Third-Party Booking Platforms
We offer booking links through third-party websites that have their own privacy policies. When you use these platforms to book an appointment with us, your name, phone number, and email address will be shared with us. We recommend that you review the privacy policies of these third-party platforms to understand how they handle your data.
We will store the personal information received from these third-party booking platforms in the same manner as data collected directly through our website and use it solely for the purposes outlined in this policy.
Sharing Data
We never sell your personal data to third parties. We will only share your data with third parties if required by law or at your request, in compliance with the laws of England and Wales and the GDPR.
Data We Process
(a) Personal data you provide: This may include your name, email address, telephone number, and additional information shared during communication or through third-party booking platforms.
(b) Data from discussions or transactions: Submitted through email exchanges or third-party booking platforms.
(c) Medical history: Information such as your medical background and lifestyle choices, used solely to ensure safe and effective treatment.
How We Use Your Personal Data
We process personal data based on:
(a) Consent: You have given consent for processing your data for specific purposes.
(b) Contract: Processing is necessary for a contract or pre-contractual steps.
(c) Legitimate interests: Processing is necessary for legitimate interests unless overridden by your data protection rights.
We may use anonymous or personal data to:
(d) Contact you for payment reminders/enquiries.
(e) Provide information you requested or need to know, e.g., appointment bookings and follow-up treatment discussions.
(f) Provide statistical information to third parties (e.g., Google) about website visitors without identifying individuals.
Other Disclosures
We may disclose information about you:
(g) As required by the laws of England and Wales and the GDPR.
(h) In connection with legal proceedings or prospective legal proceedings.
(i) To establish, exercise, or defend our legal rights, including for fraud prevention and credit risk reduction.
Purging (Deleting) Your Personal Data
We are legally required to store your personal information (medical history and session notes) for seven years after your last treatment. During this period, your information will only be accessed or processed as required by law. After seven years, your personal data will be deleted.
To withdraw your consent, please email rachelgracemassagetherapy@gmail.com.
Your Rights Under GDPR
You have the right to review, update, or amend your stored personal information. Submit a Subject Access Request to rachelgracemassagetherapy@gmail.com, and we will comply within 28 days unless legal reasons prevent us.
Changes to Our Site
Our site content may change at any time. We may suspend access or close the site indefinitely. Content may be out of date, and we are under no obligation to update it.
Variations
We may revise these terms of use at any time by amending this page. Please check this page periodically for any changes.