TERMS AND CONDITIONS 

BOOKINGS & ACCESS

• Bookings & Cancellations: 24-48h notice required for cancellations or rescheduling. If we cannot gain access on the day, a 50% fee may apply.  

• Access: Keysafe / lockbox to be agreed beforehand. If keys are provided, they are stored securely and never labelled with address.  

• Pricing: Subject to condition, size and access. Final price may vary if property condition differs from information provided.  

• 10% New Customer Regular Clean Offer: This offer is only valid when booking a regular recurring cleaning service. A minimum of 5 regular cleans must be completed. If the service is cancelled before 5 cleans have been completed, the offer becomes void and the 10% discount will be payable in full on the final invoice.

• Payment: Due on day of clean unless regular plan agreed. Bank transfer or cash. 

PROPERTY & PETS

• Heavy furniture not moved unless agreed beforehand.

• Pets to be secured away from cleaning areas for our safety. We are not responsible for pets left to roam. We love pets and use pet-friendly products.  

• Pet Areas: Pet hair removal, beds, bowls & feeding areas cleaned as requested. Heavy pet hair may require additional time.  

• Heavy soiling, mould or limescale may incur extra charge.  

• Oven must be cool and racks removed where possible. Oven results vary - see Important Note on Oven page. Heavy carbon build-up, enamel damage, rust or scratched glass may not be fully restorable to brand new but will be hygienically clean. 

SERVICE INFO

• Liability does not cover pre-existing wear, damage, faults or limescale. We are fully insured. Any damage must be reported within 24 hours.  

• Complaints / Satisfaction: Please raise within 24 hours of clean and we will return to rectify where possible.  

• Bespoke Cleaning: We clean to your needs and instructions.  

• Areas: Cramlington, Bedlington, Blyth, Morpeth, Ashington & Northumberland (NE22, NE23, NE24 and surrounding).  

• Photos After Clean: We take photos after the clean for our own records as evidence of the finished clean. These will not be shared on social media or elsewhere without your written agreement.  

• By booking you agree to these terms - Rydz And Clough Professional Cleaning Service - 07939479080