Career Profile
Experienced Software Product and Program Manager with global product ownership and aptitude in data management and e-Commerce. Certified Scrum Product Owner, Scrum Master Certified, Agile Expert Certified, and Project Management Professional with certification in Pragmatic Marketing, I have held roles in geographically dispersed teams as a Program Manager and Product Owner, and have been a lead customer consultant--evaluating, analyzing, and prioritizing enhancement requests and pricing into the roadmap--maximizing the value of the offering and expanding market penetration. Respected by peers, both client-facing and developers, for authentic communication, domain expertise, integrity, business acumen, leadership, and ardent initiative.
Desired Positions
Product Owner
Product Manager
Project Manager
IT Program Manager
Senior Manager
Business Analyst
Market Analyst
PMO (Project Management Office) Director
IT Operations Director
Professional Summary
Combines 15+ years of technical design, hands-on software development, and strategic product management leadership to drive offerings with the highest value, impact, urgency, and potential for success across multiple markets. Directing cross-functional programs and initiatives around the world, swiftly gains trust, influences decision makers, achieves unity, and maximizes results.
Accomplishments
Sr. Product Manager: Owned the introduction to market of a product extension of our virtualization platform providing a mid-range disk virtualization system—the first of its kind; this project was executed within a year with the need to keep activities confidential from our OEM-in partner, and the successful launch in 2010 led to over $1 billion worldwide revenue in the first three years. Drove new innovations in hospitality industry by building out localized entertainment searches to motivate extended stays.
Sr. Strategic Program Manager: Engineered project intake systems to prioritize by ROI, and drove up resource management efficiencies three-fold with a collaborative PPM (Project and Portfolio Management) system.
Sr. Project Manager: Led multiple million-dollar-plus budget projects, and successful launches of IT platform replacements, eCommerce, Mobile Apps, Point of Sale, ERP, Data Warehouses, and Cloud services.
Trainer-Consultant: Teach certification courses for Project Management Professional (PMP®), Agile Expert Certified, Scrum Master Certified, and related software tools.
Degrees and Certifications: BS in Applied Physics with Math Minor (Brigham Young University), MBA with Beta Gamma Sigma honors (University of Arizona), Certified Scrum Product Owner (CSPO), Project Management Professional (PMP®), Scrum Master Certified, Pragmatic Marketing® certified
Work History
Plexus Worldwide
Scottsdale, Arizona
2022 - 2024
Senior Manager, IT Project Manager, Product Owner and Business Process Engineer
Choice Hotels International
Scottsdale, Arizona
2018 - 2022
Senior Strategic Program Manager, Project Manager, Technical Program Manager
PetSmart
Phoenix, Arizona
2016 - 2018
Senior Product Owner and Program Manager, IT Solutions
IBM
Tucson & Phoenix, Arizona
2000 - 2015
Senior Product Manager / Advisory Project Manager / Staff Software Engineer
Target Companies
Alterra Mountain Company
Charles Schwab
Choice Hotels
Early Warning
Pathward
PetSmart
Republic Services
Shamrock Foods
USAA