Quikle: One-stop Delivery App - Privacy Policy

Last Updated: December 17, 2025

Introduction

Welcome to Quikle! This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our mobile application for food delivery, grocery ordering, and pharmacy services.

By using Quikle, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our app.

1. Information We Collect

1.1 Personal Information

When you use Quikle, we collect the following personal information:

• Name and contact details (phone number, email address)

• Delivery addresses

• Payment information (processed securely through our payment partners)

• Profile information and preferences

1.2 Location Information

We collect and process your location data to:

• Show nearby restaurants and stores

• Enable delivery to your address

• Provide accurate delivery tracking

• Calculate delivery fees and estimated times

Location data is collected only when you use the app and grant location permissions.

1.3 Device Information

We automatically collect certain device information including:

• Device type and model

• Operating system version

• Unique device identifiers

• IP address

• Mobile network information

1.4 Usage Information

We collect information about how you use our app:

• Orders placed and order history

• Products viewed and searched

• App features accessed

• Interaction with notifications

• Time spent on different screens

1.5 Camera and Media

With your permission, we access:

• Camera for uploading prescription images

• Photo library for selecting product images

• Media files for uploading documents

2. How We Use Your Information

• Process and fulfill your orders

• Communicate order status and updates

• Process payments securely

• Provide customer support

• Send promotional offers and notifications (with your consent)

• Improve our services and user experience

• Prevent fraud and ensure security

• Comply with legal obligations

• Analyze app usage and performance

3. Third-Party Services

We use various third-party services to operate and improve Quikle:

Service

Purpose

Privacy Policy Link

Firebase (Google)

Push notifications, Analytics, Crash reporting, Authentication

https://firebase.google.com/support/privacy

Google Maps

Display locations, Address search, Real-time delivery tracking

https://policies.google.com/privacy

Payment Processing (Cashfree)

Secure payment processing (PCI-DSS compliant)

https://www.cashfree.com/privacypolicy/

Payment Processing (PhonePe)

Secure payment processing (PCI-DSS compliant)

https://www.phonepe.com/privacy-policy/

Customer Support (Freshchat)

In-app customer support chat

https://www.freshworks.com/privacy/

4. Data Sharing and Disclosure

We may share your information with:

• Restaurant and store partners to fulfill orders

• Delivery partners for order delivery

• Payment processors for transaction processing

• Service providers who assist our operations

• Law enforcement when required by law

We never sell your personal information to third parties.

5. Data Storage and Security

We implement industry-standard security measures to protect your data, including:

• Encrypted data transmission (HTTPS/SSL)

• Secure data storage with access controls

• Regular security assessments

Data is stored on secure servers and retained only as long as necessary for providing services or as required by law.

6. Permissions

The app requests the following permissions:

• Location: For delivery address and nearby stores

• Camera: For prescription uploads

• Storage: For saving images and documents

• Phone: For customer support calls

• Notifications: For order updates

• Microphone: For voice search (optional)

You can manage permissions in your device settings at any time.

7. Cookies and Tracking

We use cookies and similar technologies to remember your preferences, analyze app usage, improve app performance, and provide personalized content.

8. Your Rights and Choices

You have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion of your data

• Opt-out of promotional communications

• Disable location services

• Withdraw consent for data processing

To exercise these rights, please contact us through the app's Help & Support section.

9. Children’s Privacy

Our services are not intended for users under the age of 13 (or 16 in some jurisdictions). If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data.

11. Changes to Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes through the app or via email. Continued use of the app after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: support@quikle.com

• In-App: Help & Support section

• Address: Quikle Customer Support Place

13. Legal Compliance

We comply with applicable data protection laws including:

• General Data Protection Regulation (GDPR)

• California Consumer Privacy Act (CCPA)

• Information Technology Act, 2000 (India)

• Other applicable local privacy laws

Acknowledgment
By using Quikle, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.