Scenario 1: QuickBooks Desktop Pro 2021 will not open with no error message
If you try to open QuickBooks Desktop Pro 2021 and nothing happens, or you see a spinning circle but no program window, you may have a damaged or missing QBWUSER.INI file, a corrupted hard drive, or a damaged program installation. Here are some steps you can try to fix this issue:
Run Quick Fix my Program from the QuickBooks Tool Hub. This tool can repair common issues with QuickBooks Desktop and its components. To use this tool, you need to download and install the QuickBooks Tool Hub on your computer. Then, follow these steps:
Close QuickBooks Desktop.
Open the QuickBooks Tool Hub icon on your desktop.
Select Program Problems in the tool hub.
Select Quick Fix my Program.
Start QuickBooks Desktop and open your data file.
Rename the QBWUSER.INI file. This file stores your preferences and settings for opening company files. If this file is damaged or missing, QuickBooks Desktop may not open. Renaming this file will reset your preferences and settings, but it will not affect your data. To rename this file, follow these steps:
Open the Windows Start menu.
Type "File Explorer" into the search and open File Explorer.
Select the View tab and check the box for Hidden items.
Go to C:\Users\[Your user name]\AppData\Local\Intuit\QuickBooks [year]. Note: If you can't find the AppData folder, you may need to unhide protected operating system files.
Right-click the QBWUSER.INI file and select Rename.
Add ".old" at the end of the file name. For example, QBWUSER.INI.old.
Rename the EntitlementDataStore.ecml file as well by following the same steps.
Open QuickBooks Desktop and follow the on-screen instructions to register the program again.
Repair your QuickBooks Desktop installation. This process can fix any damaged or missing files that may prevent QuickBooks Desktop from opening. To repair your QuickBooks Desktop installation, follow these steps:
Close QuickBooks Desktop.
Open the Windows Start menu.
Type "Control Panel" into the search and open Control Panel.
Select Programs and Features or Uninstall a Program.
Select QuickBooks from the list of programs and select Uninstall/Change.
Select Continue or Next in the pop-up window.
Select Repair then Next. Wait for the repair to complete.
Select Finish and restart your computer if prompted.
Scenario 2: QuickBooks Desktop Pro 2021 will not open with an error message
If you try to open QuickBooks Desktop Pro 2021 and you get an error message that says it has stopped working, crashed, or encountered a problem, you may have a damaged Windows operating system, a conflict with another program, or an outdated version of QuickBooks Desktop. Here are some steps you can try to fix this issue:
Update your QuickBooks Desktop to the latest release. Updating your QuickBooks Desktop can resolve many issues and improve its performance. To update
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