You can get help by using the Help option inside your QuickBooks product to find answers to common questions about connecting with an expert, support hours, or availability. If you can’t find the answers you need, you can connect with an expert. Here’s how:

Find your product for steps on how to find articles or connect with an expert.

QuickBooks Online

These steps apply to:

• QuickBooks Online Simple Start, QuickBooks Online Lite, QuickBooks Online Essentials, QuickBooks Online Plus, QuickBooks Online Advanced, QuickBooks Online Accountant, ProAdvisor, or QuickBooks Solopreneur products. 

• QuickBooks Online Payroll Core, QuickBooks Online Payroll Premium, QuickBooks Online Payroll Elite, and QuickBooks Time. 

If you have QuickBooks Online Free, you can use our free self-serve resources in (?) Help or on the QuickBooks Learn and Support site . For expert service, upgrade to a paid subscription of QuickBooks Online.

For a better experience, open this article in QuickBooks Online. Launch side-by-side view.

1. Sign in to QuickBooks Online.

2. Select (?) Help. 

3. Select one of the following options to get help:

   • Assistant tab: Enter your question in the Type or Ask Something field. QuickBooks Assistant will provide answers or options. 

   • Search tab: Enter your question in the Search questions, keywords, or topics field. You’ll get a list of related articles. 

Connect with an expert

If you still need help, follow these steps to connect to an expert. 

• Assistant tab: Enter talk to an expert.

• Search tab: Select Contact Us.

QuickBooks Online expert service hours

Product name

Support hours

QuickBooks Online Simple Start, QuickBooks Online Lite, QuickBooks Online Essentials, QuickBooks Online Plus, and QuickBooks Solopreneur

Monday–Friday: 6 AM–6 PM PTSaturday: 6 AM–3-PM PTSunday: closed

QuickBooks Online Advanced

Monday–Friday: 6 AM–7 PM PTSaturday–Sunday: 6 AM–3 PM PT

QuickBooks Online Accountant and ProAdvisor

Gold tier and above- Monday–Friday: 4 AM–8 PM PT- Saturday: 6 AM–3 PM PT- Sunday: closed

Silver tier- Monday–Friday: 6 AM–6 PM PT- Saturday and Sunday: closed

Chat support- Monday–Friday: 6 AM–6 PM PT- Saturday–Sunday: closed

QuickBooks Online Payroll Core

Monday–Friday: 6 AM–6 PM PTSaturday–Sunday: closed

QuickBooks Online Payroll Premium and QuickBooks Online Payroll Elite

Monday—Friday: 5 AM—7 PM PTSaturday—Sunday: 6 AM—3 PM PT

QuickBooks Time

Monday—Friday: 6 AM—6 PM PTSaturday-Sunday: closed

QuickBooks Desktop

These steps apply to:

• QuickBooks Desktop Pro, Premier, Plus, and Enterprise. If you have QuickBooks Desktop Pro or Premier, unlimited support is available with a care plan. QuickBooks Plus and Enterprise include a care plan.

• QuickBooks Desktop Payroll Basic, Enhanced, Assisted

1. Open QuickBooks Desktop.

2. Go to the Help menu and select QuickBooks Desktop Help/Contact Us. This opens the Help window.
   Tip: you can also press F1 on your keyboard to open the Help window.

3. Use the Search questions, keywords, or topics field to enter your question. 

4. You’ll get a list of related articles.

Connect with an expert

• If you don’t get the answers you need, select Contact Us in the help window. You can choose between getting a callback or chatting with us.

Tip: If you don’t see the Help menu, check your screen settings in QuickBooks Desktop or update its version.

QuickBooks Desktop expert service hours

QuickBooks Product

Support hours

QuickBooks Desktop Pro, Plus, Premier, and Mac

Monday–Friday: 6 AM–6 PM PTSaturday–Sunday: closed

QuickBooks Desktop Enterprise

Monday–Friday: 6 AM–6 PM PTSaturday-Sunday: 6 AM-3 PM PT

QuickBooks Desktop Payroll Basic and QuickBooks Desktop Payroll Enhanced

Monday–Friday: 6 AM–6 PM PTSaturday–Sunday: closed

QuickBooks Desktop Payroll Assisted

Monday–Friday: 5 AM–7 PM PTSaturday–Sunday: 6 AM–3 PM PT

QuickBooks Time

Monday–Friday: 6 AM–6 PM PTSaturday–Sunday: closed

QuickBooks Workforce

Follow these steps if you need help with QuickBooks Workforce.

1. Sign in to QuickBooks Workforce.

2. Select Help. This opens the Help page.

3. Select how you want to get help:

   • Assistant tab: Enter your question in the Type or ask something field. QuickBooks Assistant will give you answers or options.

   • Search tab: Enter your question in the Search questions, keywords, or topics field. You'll get a list of related articles.

Connect with an expert

• Assistant tab: Enter talk to an expert.

• Search tab: Select Contact Us.

QuickBooks Workforce’s expert service hours are Monday to Friday, 6 AM to 6 PM PT. They’re closed on weekends.

QuickBooks Capital and QuickBooks Live

Follow these steps if you need help with QuickBooks Capital or QuickBooks Live.

QuickBooks Capital

1. Sign in to QuickBooks Capital.

2. Choose how you want to contact us:

   • Give us a call at the number provided on the page.

   • Select Live chat to start a chat with an expert.

QuickBooks Capital’s expert service hours are Monday to Friday, 6 AM to 3 PM PT. They’re closed on weekends.

QuickBooks Live

1. Sign in to QuickBooks Live.

2. Choose how you want to contact us:

   • Select Get a free consultation to request for a callback at your preferred time, or;

   • Give us a call at the number provided on the page.

QuickBooks Live’s expert service hours are Monday to Friday, 9 AM to 9 PM PT. They’re closed on weekends.