NERVE support

NERVE is a livestream app where viewers can interact with a streamer in real-time. 

With a straightforward user experience, viewers can interact more frictionlessly with the streamer.

One streamer account broadcasts to all of the viewer accounts. On the streamer account, press Go Live / Stream Now to start streaming.

On the viewer account, if the streamer is streaming, you will be automatically brought to the livestream of the streamer so you can see their content in real time.


To contact us about app issues, general feedback, and feature enhancement requests, please contact us here:

Email: frankwest1738@gmail.com

Address: 250 CHURCH ST LOWER LEVEL, Yale University Grace Hopper, New Haven, CT 06510

Telephone number: +1 (704) 890-1338




Introduction

Being yourself is at the heart of what NERVE stands for, however the following is paramount:

We want NERVE to be a safe place for everyone.

Safety

Violence and Threats

Acts and threats of violence are counterproductive to a safe and friendly community.

Violence is not tolerated and accounts engaging in or promoting it will be indefinitely suspended.

Self-Destructive Behavior

NERVE does not allow content that glorifies, promotes, or encourages self-harm. We also prohibit activity that may endanger your life, lead to your physical harm, or encourage others to engage in physically harmful behavior.

Terrorism and Violent Extremism

NERVE does not allow content that depicts, glorifies, encourages, or supports terrorism, or violent extremist actors or acts. This includes threatening to or encouraging others to commit acts that would result in serious physical harm or significant property destruction.

Adult Sexual Violence and Exploitation

Acts of sexual violence and exploitation are serious offenses. Content or activities that promote or threaten sexual violence or exploitation may be reported to law enforcement. Sexual violence and exploitation are not tolerated on NERVE and will result in immediate suspension of your account.

Youth Safety

NERVE prohibits any content or activity that endangers youth. This includes content that features or promotes child sexual abuse material (CSAM), and the sexual exploitation, sexual misconduct or grooming of youth (which is defined by this policy as minors under 18). We report all illegal content or activity to the National Center for Missing and Exploited Children, which works with global law enforcement agencies around the world, and the consequence for engaging in such activity or with such content is immediate and indefinite suspension.

Off Service Conduct

NERVE enforces against certain severe offenses that occur off NERVE when committed by members of the NERVE community.

Because we have less context for behaviors that occur off NERVE, we require that evidence of these activities is verifiable before we will take action.

Unauthorized Sharing of Private Information

Sharing someone else’s sensitive data without their permission can be both a distressing and potentially dangerous experience. Therefore, NERVE doesn’t allow users to reveal personal information of others on our service.

For example, you may not:

Civility and Respect

NERVE does not permit behavior that is motivated by hatred, prejudice or intolerance, including behavior that promotes or encourages discrimination, denigration, harassment, or violence based on the following protected characteristics: race, ethnicity, color, caste, national origin, immigration status, religion, sex, gender, gender identity, sexual orientation, disability, serious medical condition, and veteran status.

Sexual Harassment

We do not allow unwelcome sexual advances and solicitations, sexual objectification, or degrading attacks relating to a person’s perceived sexual practices, regardless of their gender.

Illegal Activity

For the safety of our community, we require users to respect all applicable local, national, and international laws while using our services. Any content or activity featuring, encouraging, offering, or soliciting illegal activity is prohibited and may be reported to law enforcement.

Sexual Content

Users are prohibited from broadcasting, uploading, soliciting, offering, and linking to pornographic content.

Nudity

Users are prohibited from broadcasting or uploading content that contains depictions of real or fictional nudity, regardless of the medium used to create it. Incomplete censoring, such as pixelization, mosaics, blurring effects, sheer or partially see-through clothing do not constitute an exemption to this policy.

Account Usernames and Display Names

In order to ensure that our community is safe and inclusive, inappropriate account names that violate our Community Guidelines are prohibited. We also recognize that an account’s username has more impact across our services than many other forms of content because they are persistent, cross-functional, and, in most cases, much more visible. Because of this, we have additional, higher standards for usernames based on reducing harm across our services.

Spam, Scams, and Other Malicious Conduct

Spam and other deceptive practices create a negative user experience, decrease trust in our service, and mislead viewers, creators, and advertisers. Any content or activity that disrupts, interrupts, harms, or otherwise violates the integrity of NERVE services or another user’s experience or devices is prohibited.

Suspension Evasion

Circumventing our enforcement actions undermines the integrity of our service. For suspended users, any attempt to circumvent an account suspension or chat ban by using other accounts or identities will also result in an additional enforcement against your accounts, up to an indefinite suspension