Q: When is rent due?
A: Rent is due on the 1st of each month with no grace period.

Q: How can I pay rent?
A: Payments are accepted via ACH bank transfer (invoice link provided). Cash is not accepted.

Q: What happens if I pay late?
A: A late fee of 5% of rent is charged once, plus $10/day up to $200/month. Late fees are liquidated damages, not penalties.

Q: Are utilities included in my rent?
A: Utilities are included up to a set cap. Overages are billed separately.

Q: How are utilities split among tenants?
A: Utilities are allocated using the RUBS (Ratio Utility Billing System) formula:
½ based on room square footage + ½ based on number of occupants.

Q: What if I think the utility split isn’t fair?
A: The RUBS system is standardized and ensures fairness across tenants. 

Q: How do I report a maintenance issue?
A: Submit requests in writing (email preferred). Emergencies should be reported by phone immediately.

Q: Who pays for repairs?
A: Tenants cover repairs under $50 unless due to normal wear and tear. Tenants also pay for damages caused by misuse or neglect.

Q: How quickly will repairs be made?
A: Health and safety issues are prioritized immediately. Other repairs are scheduled as quickly as possible.

Q: Do I get a free parking space?
A: Parking is not guaranteed unless stated in your lease. HOA-controlled parking may require a fee to cover costs of securing permits.

Q: Why do I pay for parking when others don’t?
A: Owners receive one HOA parking pass automatically. Tenant passes require management to secure and pay for them, which is why fees apply.

Q: Can I cancel my lease before I move in?
A: Yes, but you must sign a Lease Cancellation Agreement. Your security deposit will be forfeited as liquidated damages, plus any non-refundable fees.

Q: Can I cancel after move-in?
A: Yes, with 60 days’ written notice, execution of a Lease Cancellation Agreement, and payment of all rent due plus any cancellation fee.

Q: What happens if I leave without following the process?
A: You remain liable for all rent and obligations until the unit is re-rented, and your deposit may be forfeited.

Q: When will I get my deposit back?
A: Deposits are refunded within 15–30 days after move-out, minus deductions for unpaid rent, unpaid utilities, damages, or cleaning.

Q: What deductions can be taken?
A: Examples include: excessive trash removal, wall damage, stains requiring repaint, pet damage, mildew from poor ventilation, or unpaid fees.

Q: Can I use my deposit as my last month’s rent?
A: No. Deposits cannot be applied toward rent.

Q: How many guests can I have overnight?
A: One guest for up to 2 consecutive nights, and no more than 6 nights per month without landlord approval.

Q: Can guests stay when I’m not home?
A: No. Guests may not remain overnight if you are away.

Q: Are pets allowed?
A: No pets are permitted without written landlord approval.

Q: What are quiet hours?
A: Monday–Friday: 10pm–8am
Saturday–Sunday: 11pm–9am

Q: What happens if a roommate or guest breaks house rules?
A: Violations are considered a material breach of the lease and may result in termination.