Frequently Asked Questions (FAQs)

1. Do you sell genuine Samsung products?

Yes. We offer a wide range of Samsung smartphones, Smart TVs, refrigerators, washing machines, cookers, and other electronics. Contact us to confirm the availability of specific models before placing your order.

2. What other brands do you sell?

In addition to Samsung products, we stock a variety of electronics and home appliances from other trusted brands. Contact us for information on our latest products and available models.

3. Do you repair electronic appliances?

Yes. We provide professional repair services for smartphones, televisions, refrigerators, cookers, washing machines, and other electronic appliances. Our technicians diagnose faults and recommend suitable repair solutions.

4. Do your products come with a warranty?

Warranty coverage depends on the product and manufacturer. Please ask our team about the warranty terms for the specific item you are interested in purchasing.

5. Do you deliver products?

Yes. We can arrange delivery for many products. Delivery options, costs, and timelines depend on your location and the item ordered.

6. How can I request a quotation?

You can request a quotation by calling us, sending us a WhatsApp message, emailing us, or filling out the contact form on our website. We'll respond as quickly as possible.

7. Which payment methods do you accept?

We accept several convenient payment methods. Please contact us to confirm the payment options available for your order.

8. How long do repairs usually take?

Repair times vary depending on the type of appliance, the nature of the fault, and the availability of replacement parts. After inspecting your device, we'll provide an estimated completion time.

9. Where is Quadcom Connections located?

Our business serves customers in Nairobi and surrounding areas. Please visit our Contact page for our address, phone numbers, email, and business hours.

10. How can I contact Quadcom Connections?

You can reach us by phone, WhatsApp, email, or by using the contact form on our website. Our team is ready to answer your questions, help you choose the right product, or arrange a repair service.