1. Introduction
[QE.GO] ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our ride-hailing services via our mobile application or website.
2. Information We Collect
We collect the following types of information:
a. Personal Information
I) Full name
II) Mobile number
III) Email ID
IV) Address details
V) Adhaar/PAN (for KYC, if applicable)
b. Location Data
I) Real-time GPS data for pick-up and drop-off
II) Background location (when allowed)
c. Device Information
I) Mobile device model
II) OS version
III) IP address
IV) App crash logs and analytics
d. Payment Information
I) UPI ID, card details (tokenized), and transaction history
II) In-app wallet balances and recharge details
e. Driver-Specific Data (if you're a driver)
I) Driving license, RC, insurance, and bank account details etc.
3. How We Use Your Information
We use your information to:
Facilitate ride bookings and navigation
Communicate trip details, OTPs, and updates
Process payments and refunds
Enforce terms and detect fraud
Offer rewards, referrals, or promotional content with us or associated companies.
Improve safety and app performance
Comply with applicable Indian laws and regulations
4. Data Sharing and Disclosure
We may share your information:
With driver-partners (for trip fullfilment)
With payment gateways and financial service providers
With government authorities, law enforcement, or courts (if legally required)
With analytics or IT service providers (under strict confidentiality)
During a merger, acquisition, or business transfer (with safeguards)
We do not sell your data to third parties.
5. Data Storage & Retention
Your data is stored securely on servers located within India or in accordance with RBI/local data localization norms.
We retain data only for as long as necessary (mostly for 3 months) for the purpose collected or as required by law (e.g., for taxation or compliance).
6. Your Rights
As per applicable Indian law, you have the right to:
Access and review your personal data
Request corrections to inaccurate information
Withdraw consent or request deletion (subject to legal obligations)
Opt out of marketing or promotional emails and opting out may affect use of QE.GO services.
To exercise your rights, contact us at: [support@qego.co.in]
7. Security Measures
We implement appropriate security practices and procedures:
AES/SSL encryption for transmission
Tokenization for card data
Role-based access and audits
Regular vulnerability assessments
However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. Children’s Privacy
Our services are intended for users 18 years and older. We do not knowingly collect personal data from children under 18.
9. Third-Party Services
The app may link to third-party apps (e.g., maps, payment gateways). We are not responsible for the privacy practices of these third parties.
10. Updates to This Policy
We may modify this Privacy Policy at any time. You will be notified through the app or email. Continued use of the app signifies acceptance of the revised policy.
Contact US
Email: [support@qego.co.in]
Phone: +91 7011 174 383
Address: [c/o Nirmala ratan, w/o Arun kumar ratan, parmeshwar dayal road, deoghar, Jharkhand, pin code -814112]