Triggers for QuickBooks error 15215 and precise fixes

QuickBooks users have experienced a growth in business profits and effective employee payroll management after using the software. However, they have sometimes deal with QuickBooks error 15215 while downloading the service updates on their system. If your QB also displays this error code while updating payroll, give this blog a read to acknowledge its causes and the actions you can take to prevent the error from developing again.

Get troubleshooting assistance from our QB support team by approaching them at 1-855-856-0042.

Primary causes of getting error 15215 while updating payroll

You mainly come across this payroll issue while downloading or installing the latest tax table updates on your QuickBooks. The system conditions that trigger this payroll update issue are mentioned below-

1. QuickBooks cannot access the CPS folder files due to data corruption or restricted permissions.

2. QuickBooks Desktop isn’t activated after the software update, causing problems while running the payroll tasks.

3. QuickBooks payroll tasks won’t start if you have used an incorrect service key or EIN in the software.

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Must-use techniques to remove QuickBooks update error 15215

You won’t be able to update your payroll service until your QB is under the influence of this error. The best ways you can prevent this payroll error in the future are mentioned below-

Solution 1- Rename the CPS folder and configure the Windows permissions

QuickBooks stores the files required during payroll updates in the CPS folder and might develop issues if it can’t connect with the files. This happens if your Windows account doesn’t have the appropriate folder permissions or the path to the folder is broken. You need to ensure that QuickBooks can access the CPS folder files to ensure the payroll updates do not terminate. This can be done by renaming the CPS folder and configuring its permissions as mentioned below-

1. Launch the file explorer and visit C: ProgramFiles\Intuit\QuickBooks20XX\Components\Payroll\CPS.

2. Right-click the CPS folder and tap Rename.

3. Add ‘OLD’ to the folder name and save it as ‘CPSOLD.’

4. Right-click the folder again and tap Properties.

5. Navigate to the Security tab and single-tap your Windows account in the list.

6. Tap Edit and mark the Full Control checkbox with a single-click.

7. Click Apply and try the payroll updates in QB again.

Check out the next solution if the payroll updates fail after changing the CPS folder name.

Also Read : What is error code 15215 in QuickBooks?

Solution 2- Download the payroll updates after activating QuickBooks Desktop

QuickBooks can malfunction and develop issues while performing accounting tasks if it isn’t registered/activated. This issue mostly arises after you update your QuickBooks Desktop and affects the payroll service updates. You must activate your QB Desktop to prevent payroll update issues-

1. Run your QB Desktop application and go to its Help menu at the top.

2. Select the Activate QuickBooks Desktop option and wait for its window to open.

3. Enter your product details and license number when prompted and wait until you receive a notification that the software is activated.

Conclusion

We are now at the end of this blog explaining why QuickBooks error 15215 blocks the payroll tasks and the service updates on your system. The useful methods to resolve the error are given in the blog, and we hope you use them to perform QB payroll tasks without problems.

Speak to our QB support team at 1-855-856-0042 if the error persists after using the solutions.

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