If you need to change your flight, the Qantas Airways flight change policy offers a few different options depending on the type of fare you have purchased and your route. To find out if you can make changes to the date and/or time of your flight, check the fare conditions of your ticket. Possible options include a trip credit for future travel, changing travel dates (without penalty or for a fee), or a refund.
The main points of Qantas Airways flight change policy are as follows:
All changes made directly via Qantas Airways via telephone, email, offices and airport locations will incur a service charge in addition to the change fees mentioned in the fare rules.
Flexible prices can be changed free of charge but the price difference (if any) must be paid.
Most Saver rates can be changed for free, but the price difference must be paid (if applicable).
Most sale prices cannot be changed.
International and trans-Tasman air tickets can be changed for free until 31 December 2022, as long as you pay the applicable fare difference. This applies to:
Qantas International flights are booked for travel between 25 February 2021 and 30 June 2022, with travel dates between 1 November 2021 and 31 December 2022.
Trans-Tasman Qantas flights between Australia and New Zealand are booked for travel between 15 October 2021 and 30 June 2022, with travel dates between 16 October 2022 and 31 December 2022.
If you booked your trip through a third-party website or travel agent, you should contact them directly to discuss available options.
If your trip is affected by Coronavirus (COVID-19) restrictions and:
Qantas cancels your flight, wait for the airline to contact you before making any changes. You will be offered:
An alternative flight to your destination (if possible), or
Airline credit for future travel, or
To accommodate changes in their travel plans, Qantas Airways' flight cancellation policy maintains as much flexibility as possible in flight cancellations. Travelers are free to cancel their flights when they need to without paying a lot of costs due to Qantas Airlines' flight cancellation policy. Let us understand how this policy guides travelers through the process of canceling their flights.
Qantas Airways Flight Cancellation Policy is an in-depth guide on canceling flights with Qantas Airways. The most prominent features of this policy are the following:
● Travelers must cancel their flights before the departure date and time.
● A certain amount of cost is charged when Qantas Airways flights are cancelled, including cancellation fees and service fees
● Multiple flight booking and cancellation modes offered by Qantas Airlines allow passengers to cancel their flights without any hindrance
● Qantas Airlines flight booking and cancellation helps them solve related issues
● Qantas Airways suggests passengers check the fare conditions on which they have booked their flights
● Flight prices determine whether or not passengers are allowed to cancel their flights
● Qantas fares include a variety of flight cancellation fees depending on the region and class of travel
● Qantas Airways flight cancellation applies to all passengers in the booking
● If passengers want to cancel it for a specific passenger added to the reservation, they must first disconnect it from the reservation.
● Passengers can continue to make the required changes after separating the names of passengers who do not wish to travel further
● Qantas flights must be canceled using the same mode used to book them. For example, only flights booked through Qantas Customer Service should be canceled using this mode.
● Qantas Airways will apply a service charge to flight cancellations through its customer service
● Post-cancellation refunds: Travelers will receive refunds after canceling their flights. They will receive it either in the form of the original payment or as travel credits.
Passengers can cancel their Qantas flights on the same day of departure through various online and offline modes. These are the most convenient modes for canceling flights. The flight cancellation process is quick and easy. Travelers will not waste any more time canceling their flights using these modes. Here are the steps to cancel Qantas flights on the same departure date:
Step 1: Visit the Qantas Airlines website
Step 2: Click “Change or cancel flights” in the “Flights” menu.
Step 3: On the next Manage Booking page, travelers can view their itineraries by entering their booking reference or voucher number.
Step 4: Select the trips you want to cancel or change
Step 5: If travelers want to cancel flights for a specific passenger, they can remove it and continue the flight cancellation process
Step 6: Click on “Cancel flights”
Step 7: Review the cost of canceling flights
Step 8: Make payments for applicable fees
Step 9: Confirm cancellation after payment
Passengers can cancel Qantas Airways flights through the mobile app as well. Using this app is as convenient as using the website. Here are the steps to use to cancel a trip:
Step 1: Open the Qantas Airways app
Step 2: Click on “Trips” or “Sign In”
Step 3: Click on “Upcoming Flights” and enter the booking reference number and last name
Step 4: Review the trip details and select the trip you want to cancel
Step 5: Review the cancellation cost and make payments from preferred payment methods
If you no longer wish to travel, you can either cancel your flight (subject to the fare conditions of your ticket), request a flight credit, or change the date and/or time of your flight (subject to the applicable fare difference).
If you test positive for coronavirus in the week before your travel date, you can change your travel date without incurring a flight change fee, as long as you have documentary evidence to prove this.
If you are unable to travel due to illness, Qantas may extend the validity of your ticket for up to 3 months, subject to a valid medical certificate.
If a passenger is traveling on the same booking as you during the flight, Qantas may extend the validity of your ticket for up to 45 days after the date of the passenger's death, as long as you can provide a valid death certificate.
On domestic routes within Australia, wait to hear from the airline before making any changes to your booking, including booking a Classic Award flight. You will be offered the following options:
Rebooked on the next available flight at no additional cost.
You will be offered flight credit for future use.
You will be offered a full refund without being charged a fee
On the international route, wait for a response from Qantas before making any changes to your flight booking. Qantas will contact you to advise you of all available options, including: Refund without penalty. However, if you cancel your flight ticket yourself, you may be charged a cancellation fee according to your fare rules.
If you want to make changes to the date and/or time of your trip:
Check the fare conditions of your ticket.
Request a trip credit to travel later if you're not sure when you want to travel.
And if you book a Classic Award flight using your Qantas Points until 30 September 2022, you can change your travel dates without penalty until 31 December 2022 (but you may need extra points to rebook).
If you are traveling for non-business purposes but are prevented from doing so for reasons beyond your control in relation to a partially or fully non-refundable fare, you are entitled to a flight credit for the non-refundable portion of your trip, which is available:
Your ticket has not been fully used, and
I immediately informed Qantas of this matter, and
You can support your claim with appropriate evidence