Cal State LA
Quality Assurance ePortfolio
2021-2022 Academic Year


Proposal Summary
One of our campus’ local Grad 2025 initiatives is to scale quality hybrid and fully online courses to help flexibly meet student needs. Over the last six years Cal State LA has scaled efforts to help faculty design hybrid and fully online courses. In 2019, the campus’ Center for Effective Teaching and Learning (CETL) developed an in-house Designing Online Courses (DOC) program to help scale online course development. To date, 82 faculty have completed our DOC program, with an additional 40-45 participants on track to finish by the end of this academic year. This effort will result in over of 120 new fully online or hybrid courses being offered at Cal State LA. This year we seek to continue these efforts, while also providing campus faculty with additional options to migrate remote instruction courses into quality online/hybrid courses.

Campus QA Goals


  • Goal 1: Work with 100 faculty in our Designing Online Courses (DOC) Program to develop an additional 100 new online/hybrid courses

  • Goal 2: Encourage 40 faculty to take IYOC to help transition courses from remote instruction to quality online/hybrid courses

  • Goal 3: Build a cadre of 15-20 informal peer reviewers

  • Goal 4: Get 5 courses through QM certification

  • Goal 5: Get 2 additional CETL staff members to complete the IYOC facilitator certification to assist with the scaling IYOC workshop offerings

Summary of Previous Year's Accomplishments

  • 73 faculty completed DOC program in 2020-2021

  • Developed self-paced alignment modules as part of DOC program

  • 14 faculty completed IYOC; 7 completed APPQMR; 5 completed PRC; and 3 completed QM's full Online Teaching Certificate.

  • During Summer 2020, 687 faculty completed the Alt-Instruction certificate that required completion of 6 or more workshops plus submission of an artifact (e.g., Transparent Assignment, Student-Centered Syllabus, etc.) for their Fall 2020 course.

  • 1199 faculty completed CETL's Low Bandwidth Teaching Webinar that addressed equity issues in remote instruction

  • CETL launched a Remote Instruction Checklist to assist with the pivot to remote learning

Quality Assurance Team

QA Lead

Beverly Bondad-Brown, Ph.D.
Director of Academic Technology
Center for Effective Teaching and Learning (CETL)

Supporting Campus Partners

Catherine Haras, Senior Director of CETL

Jeff Suarez-Grant, Senior Instructional Designer

Naat Jairam, Instructional Designer

Sakib Shahriar, Technology Support Specialist

Major QA Accomplishments

Quality Matters Workshop Completions since June 1, 2021

  • Improving Your Online Course: 112

  • Applying the Quality Matters Rubric: 21

  • Designing Your Online Course: 7

  • Peer Reviewer Course: 2

QM Preparatory Review

  • 26 courses have passed QM Preparatory Review

  • 28 additional courses currently in review or in the amendment phase


Campus Peer Review

  • Built a team of 16 campus peer reviewers

  • 25 courses have passed campus peer review


Designing Online Courses (DOC) program (OCDP Option 1)

Completion rates:

  • Summer 2021: 21 courses

  • Fall 2021: 18 courses

  • Spring 2022: 31 courses

Development of Campus QA Resources

New QA-related workshops launched 2021-2022

Having trouble getting students to participate in your synchronous class meetings? This 45-minute active webinar will demonstrate ways to check for student understanding. In this demonstration and practice, we will model how to use various tools to make sure students understand your course content, and how to keep students engaged during your Zoom sessions—all without needing to see students on camera.

Does it feel like students are not keeping up in your remote instruction course? Are you looking for practical strategies to motivate students through the remainder of the term? Join us for a new webinar on how to motivate students in your course. You'll identify reasons students may be motivated (or demotivated) and how you can improve student motivation to help them succeed in your course.

Have you planned the perfect online discussion forum only to have it fall flat? Do you end up with low participation or simple answers and believe discussion forums are not worth the time and effort they take to create or grade? Come discuss discussions and discover how to increase participation, decrease grading time, and actively engage students with their peers and your course material.

In this self-paced online workshop, see how weekly overview pages and modules can help organize your Canvas course. Overview pages (1) welcome and introduce students to the week; (2) summarize the upcoming assignments and activities; and (3) show students the connection between assignments and learning outcomes.

Next Steps for QA Efforts

  • Continue supporting up to 60 faculty in our Designing Online Courses program

  • Continue supporting up tp 75 faculty in redesigning remote instruction courses to fully online using QM's Improving Your Online Course workshop.

  • Supporting campus peer reviewers to become QM-certified peer reviewers

  • Get 50 courses through QM Preparatory Review