Effective Date: 11 August 2026
Last Updated: 11 August 2026
The Public Works Department, Government of Chhattisgarh (“PWD Chhattisgarh”, “Department”, “we”, “our”, or “us”) respects the privacy of users and is committed to protecting their information.
This Privacy Policy applies to the Public Works Department Chhattisgarh – Project Monitoring & Infrastructure Management System mobile application (“Application” or “App”).
The Application is designed for authorized engineers, field staff, officials, and other approved users to monitor infrastructure projects, manage departmental assets, conduct field inspections, capture geo-tagged information, and generate reports.
By accessing or using the Application, you acknowledge the practices described in this Privacy Policy.
The information collected depends on the user’s role and the features used within the Application.
We may collect and process the following information for account creation, authentication, and access management:
Full name
Mobile number
Email address
Employee or user identification details
Designation and department
Role and organizational mapping
Login and account activity information
Accounts may be created, approved, modified, suspended, or removed by authorized department administrators.
The Application may collect precise or approximate location information using the device’s GPS.
Location access is used to:
Record the location of infrastructure projects and assets
Capture geo-tagged inspection photographs
Verify field visits and site inspections
Maintain accurate project and asset location records
Display relevant information on maps
Support monitoring and reporting activities
Location information is collected only when required for an authorized feature or field activity.
The Application may request access to the device camera to:
Capture infrastructure and project photographs
Record site conditions
Upload inspection evidence
Document work progress
Maintain geo-tagged project and asset records
Photographs captured or selected through the Application may be uploaded to authorized department servers along with associated project, inspection, date, time, and location information.
The Application does not access the camera without the user’s action and permission.
Authorized users may submit information including:
Project and work details
Infrastructure asset information
Work progress and status
Inspection observations
Site photographs
GPS coordinates
Project documents
Administrative and technical details
Contractor and work-related information
Reports, comments, and field updates
This information is collected for official project monitoring, asset management, inspection, reporting, and administrative purposes.
We may automatically collect limited technical information required for security, troubleshooting, and reliable operation, including:
Device type and operating system
Application version
Device and application identifiers
IP address
Login date and time
Error and diagnostic information
Network and synchronization status
Depending on the features used, the Application may request the following permissions:
Used to capture project locations, asset locations, inspection locations, and geo-tagged field information.
Used to capture photographs of projects, works, assets, and inspection sites.
Used to select, upload, save, or access authorized project and inspection photographs and documents.
Used for authentication, data synchronization, uploading field information, downloading records, map services, and report generation.
Used to provide relevant work assignments, inspection alerts, status updates, and departmental notifications, where applicable.
Users may manage permissions through their device settings. Disabling a required permission may prevent certain features from functioning correctly.
Information collected through the Application may be used to:
Authenticate and authorize users
Manage role-based access
Monitor infrastructure projects and works
Manage roads, bridges, buildings, and other departmental assets
Conduct and verify field inspections
Capture geo-tagged site information
Monitor physical and financial progress
Maintain official digital records
Generate reports and analytics
Improve coordination between field and administrative teams
Investigate errors, misuse, or security incidents
Maintain the security and reliability of the Application
Comply with applicable government requirements and legal obligations
The information collected through the Application is not used for targeted advertising.
Information may be accessed or shared only as required for official purposes, including with:
Authorized officials of the Public Works Department
Authorized Government of Chhattisgarh departments or agencies
System administrators and approved technical support teams
Cloud, hosting, storage, mapping, and technology service providers
Auditors, regulators, courts, or law-enforcement authorities when legally required
We do not sell or rent users’ personal information to advertisers or other third parties.
Service providers are permitted to process information only for providing authorized services and are expected to apply appropriate security and confidentiality measures.
Information may be stored on secure servers, cloud infrastructure, or government-approved systems.
Reasonable administrative, technical, and organizational safeguards are used to protect information against:
Unauthorized access
Accidental loss
Misuse
Unauthorized alteration
Disclosure
Destruction
Security measures may include:
Role-based access control
User authentication
Encrypted network communication
Access logging
Server and database security
Regular monitoring and backup procedures
No electronic storage or transmission system can be guaranteed to be completely secure. However, reasonable steps are taken to protect the information processed through the Application.
Information is retained only for as long as required for:
Infrastructure project and asset management
Field inspection records
Official departmental records
Monitoring and reporting requirements
Audit and legal obligations
Security and dispute resolution
Project, work, asset, and inspection records may be retained according to applicable departmental record-retention policies.
When information is no longer required, it may be securely deleted, anonymized, or archived according to applicable government procedures.
Subject to applicable laws and departmental policies, authorized users may request:
Access to their personal information
Correction of inaccurate information
Updating of profile information
Deactivation of their account
Deletion of eligible personal information
Information regarding how their data is processed
Some official project, inspection, audit, transaction, or administrative records may be retained when required by law, government policy, security requirements, or legitimate departmental purposes.
User accounts are generally created and managed by authorized department administrators.
To request account deactivation or deletion of eligible personal information, users may contact:
Email: [OFFICIAL SUPPORT EMAIL]
The request should include sufficient information to verify the user’s identity and account. Requests will be reviewed and processed according to applicable departmental procedures and legal requirements.
Deleting or deactivating an account may result in loss of access to the Application.
The Application is intended for authorized government officials, engineers, employees, contractors, and approved field personnel.
It is not intended for children under the age of 18, and we do not knowingly collect personal information directly from children.
If information relating to a child is identified as having been collected unintentionally, appropriate steps will be taken to review and delete it, subject to applicable requirements.
The Application may use authorized third-party services for:
Cloud hosting and storage
Map and location functionality
Notifications
Application security
Error monitoring and diagnostics
File and photograph storage
Such services may process limited information necessary to provide their functionality. Their use is subject to applicable contractual, security, and privacy requirements.
Information may be processed or stored using authorized infrastructure located in India or another approved location, subject to applicable government policies, contractual safeguards, and legal requirements.
This Privacy Policy may be updated to reflect:
Changes to Application features
Changes in data-processing practices
Departmental requirements
Security improvements
Legal or regulatory requirements
The updated version will be published on this page with a revised “Last Updated” date.
Users are encouraged to review this Privacy Policy periodically.
For questions, concerns, correction requests, account deletion requests, or complaints regarding this Privacy Policy, contact:
Public Works Department
Government of Chhattisgarh
Chhattisgarh, India
Email: [OFFICIAL SUPPORT EMAIL]
By using the Application and providing the required permissions, users acknowledge that their information may be collected, processed, stored, and used for the official purposes described in this Privacy Policy.
Where consent is required, users may withdraw the relevant device permission through their device settings. Withdrawal of a required permission may affect the availability of certain Application features.