Effective Date: May 11, 2026
Vimex ("we," "the Software," or "the Service") respects and protects your personal privacy. This Privacy Policy is intended to explain how we collect, use, store, disclose, and protect your information when you use the Vimex mobile application and related services (collectively, "the Service").
Please read and fully understand this policy carefully before using the Service. By accessing or using the Service, you agree to be bound by all the terms of this policy.
1. Information We Collect
a. Information You Voluntarily Provide
Video Project Content: This includes the video files and related project data that you import or edit while using the Service. These are the core content you process and manage through the Service.
b. Information We Automatically Collect
Device Information and Operational Data: We automatically collect information related to your device and your usage behavior, such as device model, operating system version, app crash logs, performance data, and feature usage statistics.
2. How We Use Your Information
We use the collected information for the following purposes:
- Service Optimization and Performance Improvement: To analyze aggregated, non-personal data for troubleshooting, performance monitoring, and the development of new features.
- Customer Support and Issue Resolution: To process your requests, feedback, or technical problems.
- Legal Compliance: When required by applicable laws, regulations, or legal proceedings, we may need to use or retain relevant information.
3. How We Share Your Information
We do not sell your personal data or your original video content. We may share your information only in the following limited circumstances:
- With Your Consent: After obtaining your explicit authorization, we will share information as you direct us to do so.
- Through Service Providers: We may engage trusted third parties (such as cloud infrastructure providers, analytics services, and customer support systems) to help operate the Service. These third parties access your information only to perform tasks on our behalf and may not use it for any other purpose.
- For Legal Reasons: When we have a reasonable belief that disclosure is necessary to comply with a legal obligation, protect our legitimate rights and interests, or ensure the safety of our users and the public.
4. Data Storage and Security
- Data Retention Period: We retain your personal information only for as long as necessary to provide the Service and fulfill the purposes described in this policy. You may delete your video projects through the in-app functionality. To delete your account, please submit a request via the contact email at the end of this document.
- Security Measures: We use technical and organizational measures that follow industry standards to protect your information from unauthorized access, disclosure, or destruction. However, please understand that no method of electronic storage or transmission can be 100% secure.
- Cross-Border Data Transfers: Your information may be transferred to and stored on servers located outside your country or region. We will implement appropriate safeguard mechanisms (such as standard contractual clauses) as required by applicable laws to ensure that your data is adequately protected within the framework of this policy and relevant data protection laws.
5. Your Rights and Choices
Depending on the jurisdiction in which you reside, you may have the following rights with respect to your personal information:
- Access or correct your account information through the in-app settings;
- Delete your content or request account deletion by contacting us;
- Restrict or object to certain types of processing activities;
- Obtain a copy of your data (data portability).
To exercise these rights, please contact us using the information in Section 8. We will respond promptly in accordance with applicable law.
6. Children's Privacy
The Service is not intended for individuals under the age of 13 ("Children"). We do not knowingly collect personal information from Children. If you are a parent or guardian and believe that your Child has provided us with information, please contact us promptly. If we discover that we have collected information from a Child without parental consent, we will delete that information immediately.
7. Updates to This Privacy Policy
We may adjust or update this Privacy Policy from time to time. If we make material changes, we will post the updated policy within the app and update the "Effective Date" at the top of this page. By continuing to use the Service after such changes become effective, you indicate your acceptance of the revised policy.
8. Contact Us
If you have any questions, comments, or concerns about this Privacy Policy or our privacy practices, or if you wish to exercise your rights, please contact us at:
Email: dev.linkit360@gmail.com