Privacy Policy

Our Privacy Policy was updated on Apr 14, 2023.

Please take a moment to familiarize yourself with our privacy practices and let us know if you have any questions.

About us

PuzzleMaker Game Studio (hereinafter referred to as "PuzzleMaker", "we", "our", "us") take your privacy very seriously. This Privacy Policy is designed with your needs in mind, and it is important that you have a comprehensive understanding of our personal information collection and usage practices, while ensuring that ultimately, you have control of your personal information provided to us.

About this privacy policy

This Privacy Policy explains how we collects, uses, discloses, processes, and protects any personal information that you give us or that we collect from you. Should we ask you to provide certain information by which you can be identified when you use the our services, it will only be used in accordance with this Privacy Policy and/or our terms and conditions for users.

Under this Privacy Policy, “personal information” means information that can be used to directly or indirectly identify an individual, either from that information alone or from that information combined with other information PuzzleMaker has to access about that individual, except as otherwise specifically provided by applicable laws in your region. We will use your personal information strictly in accordance with the privacy policy.

How can we help you

Ultimately, what we want is the best for all our users. Should you have any concerns with our data handling practice as summarized in this Privacy Policy, please contact to address your specific concerns. We will be happy to hear from you.

1. What information is collected and how can we use it?

1.1 What information is collected by us?

In order to provide our services to you, we will ask you to provide personal information that is necessary to provide those services to you. We will only collect the information that is necessary for its specified, concrete, explicit, and legitimate purposes and not further processed in a manner that is incompatible with those purposes. You have the right to choose whether or not to provide the information we have requested, but in most cases, if you do not provide your personal information, we may not be able to provide you with our services or respond to your queries.

Depending on the service you choose, we may collect the following types of information:

1.1.1 information that you provide to us

We may collect any personal information you provide to us, which is necessary for the service you choose. For example, you may provide your Google/Facebook Account information or your Apple ID information when you sign in; you may provide us your email address when you send feedback to us and/or wish to receive emails from us.

1.1.2 information that we collect in your use of services

1.1.3 Non-personally identifiable information

We may also collect other types of information that are not directly or indirectly linked to an individual and which may not be defined as personal information according to applicable local laws. Such information may include statistical data generated when you use a specific service (e.g. daily usage events, page access events, page access time events, and session events); network monitoring data (e.g. request time, number of requests or error request, etc.); application crash events. The purpose of such collecting is to improve the services we provide to you. The type and amount of information collected depend on how you use our services.

Such data is not personal information as it cannot be used to identify you. However, if we combine non-personal information with personal information, such information will be treated as personal information.

1.2 How we use the personal information that we collect

The purpose of collecting personal information is to provide you with our services and to ensure that we comply with applicable laws, regulations, and other regulatory requirements. Here are more detailed examples of how we use your information (which may include personal information):

2. How we share, transfer and publicly disclose your personal information

2.1 Sharing

We do not sell any personal information to third parties.

We may sometimes share your personal information with third parties (as described below) in order to provide or improve the products or services based on your requirements.

2.1.1 Sharing that you actively choose or request

With your explicit consent or at your request, we will share your personal information within the scope of your consent/request with specific third parties designated by you.

2.1.2 Sharing information with our group

In order to successfully conduct business operations and to provide you with all the functions of our services, we may share your personal information from time to time with other PuzzleMaker affiliated parties.

2.1.3 Sharing with Third Party Service Providers and Business Partners

To help us provide you with services described in this Privacy Policy, we may where necessary, share your personal information with our third-party service providers and business partners. We will conduct due diligence and have contracts in place to ensure that third-party service providers comply with the applicable privacy laws in your jurisdiction. We may share your information with analytics providers to help us in the optimization and improvement of the application.

2.1.4 Other

In accordance with legal requirements, legal procedures, litigation, and/or requests from public agencies and government agencies, we may need to disclose your personal information. If the disclosure is necessary or appropriate for national security, law enforcement, or other matters of public importance, we may also disclose information about you.

In order to enforce our terms or protect our business, rights, assets or services, or to protect users, or if the disclosure is reasonably necessary for the following purposes (detecting, preventing and resolving fraud, unauthorized use of the service, violations of our terms or policies, or other harmful or illegal activities), we may also disclose information about you. (There may be occasions when we may collect, use or disclose your personal information without your consent if it is and only to the extent it is permitted under applicable data protection laws). This may include providing your personal information to a public or government agencies; communicating with third-party partners about the reliability of your account to prevent fraud, violations, and other harmful behaviors.

In addition, we may share your personal information with:

2.2 Transfer

We will not transfer your information to any subject except in the following cases:

2.3 Public Disclosure

We will only publicly disclose your personal information under the following circumstances:

3. How we store and protect your personal information

3.1 PuzzleMaker's security safeguards

We are committed to keeping your personal information secure. In order to prevent unauthorized access, disclosure, or other similar risks, we have put in place legally required physical, electronic, and managerial procedures to safeguard and secure the information we collect on your using our services. We will ensure that we safeguard your personal information in accordance with applicable law. All your personal information is stored on secure servers and protected in controlled facilities. We classify your information based on importance and sensitivity and ensure that your personal information has the required level of security. We regularly review our information collection, storage, and processing practices, including physical security measures, to guard against any unauthorized access and use. We conduct due diligence on third-party service providers and business partners to make sure that they are able to protect your personal information. We also check those appropriate security standards are maintained by these third parties by putting in place appropriate contractual restrictions, and where necessary, carrying out audits and assessments. In addition, our employees and those of our business partners and third-party service providers who access your personal information are subject to enforceable contractual obligations of confidentiality. We conduct security and privacy protection training courses and tests to enhance our employees' awareness of the importance of protecting personal information. We will take all practicable steps to safeguard your personal information. However, you should be aware that the use of the Internet is not entirely secure, and for this reason, we cannot guarantee the security or integrity of any personal information when transferred from you or to you via the Internet. We handle personal data breaches as required by applicable data protection law which includes, where required, notifying the breach to the relevant data protection supervisory authority and data subjects.

3.2 Retention Policy

We retain personal information for the period necessary for the purpose of the information collection described in this Privacy Policy, or as required by applicable laws. We will cease to retain and delete or anonymize personal information once the purpose of collection is fulfilled, or after we confirm your request for erasure, or after we terminate the operation of the corresponding service. An exception to this is personal information that we are processing for the public interest, scientific, historical research, or statistical purposes. We will continue to retain this type of information for longer than its standard retention period, where permitted based on applicable laws or your request, even if further data processing is not related to the original purpose of collection.

4. Your Rights

4.1 Controlling Settings

We recognizes that privacy concerns differ from person to person. Therefore, we provide examples of ways PuzzleMaker makes available to you on the collection, use, disclosure, or processing of your personal information and control your privacy settings.

If you have previously agreed to us using your personal information for the aforementioned purposes, you may change your mind at any time by clear your app data or emailing us

4.2 Your rights to your personal information

Depending on applicable laws and regulations, you have the right to access, rectification, and erasure of any other personal information that we hold about you (hereinafter referred to as the request).

You may also write to us or contact us at the email address below.


This Privacy Policy requires that your request satisfy applicable laws and regulations and the following conditions:

Once we obtain sufficient information to confirm that your request can be processed, we shall proceed to respond to your request within any timeframe set out under your applicable data protection laws.

In detail:

5. How your personal information is transferred globally

We process and backs up personal information through a globally operating and control infrastructure. Currently, We have data centers in India, the United States, Germany, and Singapore. For the purposes described in the Privacy Policy, your information may be transferred to these data centers in accordance with applicable law.

We may also transfer your personal information to third-party service providers and business partners and your data may therefore also be transmitted to other countries or regions. The jurisdiction in which these global facilities are located may or may not protect personal information to the same standards as in your jurisdiction. There are different risks under different data protection laws and that we may transfer and store your personal information to overseas facilities. However, this does not change our commitment to comply with this Privacy Policy and to protect your personal information.

In particular,

If we need to transfer personal information outside of your jurisdiction, whether to our affiliates or third-party service providers, we will comply with related applicable laws. We ensure that all such transfers meet the requirements of applicable local data protection laws by implementing uniform safeguards.

6. Protection of minors

We consider it the responsibility of the parent or guardian to supervise the child's use of our services. However, we do not offer services directly to a child or use personal data of children for the purposes of marketing.

If you are a parent or guardian and you believe that the minor has provided us with personal information, please contact us at to ensure that the personal information is removed immediately and that the minor is unsubscribed from any of the applicable PuzzleMaker services.

7. Do I have to agree to any third party terms and conditions?

Our Privacy Policy does not apply to products or services offered by a third party. Depending on the service you use, it may incorporate a third parties’ products or services. Some of these will be provided in the form of links to third parties’ websites, and some will be accessed in the form of SDKs, APIs, etc. Your information may also be collected when you use these services. For this reason, we strongly suggest that you take the time to read the third party’s privacy policy just like you read ours. We are not responsible for and cannot control how third parties use the personal information that they collect from you. Our Privacy Policy does not apply to other sites linked from our services.

8. How we update this privacy policy

We review the Privacy Policy periodically based on changes in business and technology, and we may update this Privacy Policy. If we make a material change to this Privacy Policy, we will notify you via your registered contact information such as email (sent to the email address specified in your account) or publish on the homepage of the services, or notify you via mobile devices so that you can learn about the information we collect and how we use it. Your continued use of the services on the website, mobile, and/or any other device will be deemed an acknowledgment of the updated Privacy Policy. We will ask for your explicit consent when we collect additional personal information from you or when we use or disclose your personal information for new purposes.

9. Contact us

If you have any comments or questions about this Privacy Policy or any questions relating to PuzzleMaker’s collection, use, or disclosure of your personal information, please contact us at the address below referencing “Privacy Policy”.



Thank you for taking the time to read our Privacy Policy!