Vishing

Protect Your Employees Against Vishing

Cybercriminals are always looking for new ways to defraud customers. Cybercriminals are constantly finding new ways to defraud consumers. Companies must be alert and understand all possible routes. Vishing (voice phishing) is a method of tricking people using the telephone.

What is Vishing?

Vishing is a form of cybercrime that uses voice communication, VoIP (voice over Internet protocol) phone systems by voip service providers. Instead of using malware, cybercriminals use social engineering techniques.

These fraudsters often imitate the government, the IRS or a bank representative. Usually, the threat of arrest, the closing of bank accounts, or other severe consequences is the substance of the call.

Vishing Techniques

Cybercriminals can perform vishing in many different ways.

• VoIP: Hackers can create bogus numbers easily.

• Wardialing: This technique uses software to call specific area codes and create an urgent voicemail informing them of a security issue. They urge the victim to return the call with account information.

• Caller ID spoofing: This is similar to VoIP vishing. Cybercriminals use a caller ID or phone number. It can appear as an unknown number of genuine numbers, such as a trusted government agency.

These are the most advanced technological solutions. Hackers can also use your trash to gain information. If papers aren't properly destroyed or shredded, hackers may be able to gather important information.

There are ways to protect yourself from vishing attacks

There are many ways to protect you from cybercriminals in many ways. These techniques fall under a few categories: technology, awareness, and best practices.

Make sure every employee is aware and trained.

Cyberattacks often target employees as the weakest link. Vishing is just one way to get them out. It is best to create a campaign of awareness about cyberattacks. It should be part of your comprehensive cybersecurity education. These are some tips for setting up and maintaining such a campaign.

• Training should be provided to all new employees.

• Employees should be trained at least annually, if not more.

• IT departments should work with HR and marketing to give small amounts of security information. You can disseminate information via intranet sites, corporate newsletters, signage, posters, and visually.

Employees should be able to report any suspicious calls to security officials. Companies could notify employees about scams that are currently taking place.

To Prevent Phone Calls, Use Technology

Most businesses use Cloud-based phone systems. These systems often have spam caller prevention. It is a strong first defence. This technology can detect scammers calling you. The technology can identify scammers and give you the ability to block or send them to voicemail so that they don't get answered.

Additionally, many phone systems are now part of a unified communication (UC) platform. As a precaution against hackers, there are many security features that you will want. These features will reduce the risk of hackers obtaining employee information.

Additional Best Practices to Avoid Vishing

Besides putting in place these practices, there are many other practices you can put in place. Your company's VoIP will continue to work if you allow mobile apps to be used through your UC platform. Your smartphone number will not be the first to receive calls.

It is also good to let employees, especially those in contact centres, know that it is acceptable to end the call. It's best to end the call if an employee can instantly classify the call vishing.

You should also ensure that you have strict security procedures when transferring information. It is especially important if it involves wires or accounts. It will ensure that employees don't fall for fraudulent schemes.

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