Scams

Understanding Scams

Online scams are any attempt to deprive someone of their belongings, information, or other assets via online methods/applications. One common factor among all scams is that the scam is posing as something else trying to deceive someone into believing it, just like all other misinformation. A few of the most popular methods of scamming online are through email, social networking sites, advertisements, text messages, and phone calls.  While scamming and taking advantage of others has been around since the dawn of human civilization, the growth of the internet has facilitated a new age of scamming. The internet and its many uses are an integral part of most of the entire world's population, making it an obvious choice of target for those who wish to take advantage of as many people as they can. Scams are effective because they lead the victims to believe whatever the scammer is promising, while in truth they're intending to take something from the victim, generally for monetary gain, although there can be other motives (Norris & Brookes, 2021). There has been a significant surge of online scams recently due to a variety of factors. Some of these factors are due to the environment surrounding internet usage shown by De' and others, such as a 100% increase in internet services before and after COVID lockdowns (De' et al, 2020). Other such environmental factors can be seen here. Those environmental factors are one reason that online scams have grown so exponentially recently, but they do not account for why people still fall for scams so often. 

Scams are so appealing because the scammers specifically alter their scams to appeal to certain groups or individuals even (Norris & Brookes, 2021). As Norris and Brookes talk about, individual emotions play a big role in how scammers deceive people (2021). There are two types of "emotion" that lead people to fall into scammer's traps. These emotions are integral emotions, which are the emotions incited by the scam message, and incidental emotions, which are feelings and emotions that come from situations outside of the scam (Norris & Brookes, 2021). In conjunction with that, there are two main categories that most scams fall under. The first are scams that appeal to the victim's fear, such as "warnings" and "time-sensitive alerts," and the second are scams that appear to reward the victim with money or happiness. (Norris & Brookes, 2021). Scammers intentionally use both integral and incidental emotions along with specific types of scams to best appeal to the victim in a way that causes a quick response. 

Types of Scams

Phishing emails

-Phishing emails are a very common tactic. These emails often imitate banks or other companies that are giving you some type of warning of possible punishment. This is often where scammers get personal and will use your name and information to make it appear as legitimate as possible. When that information is perceived as threatening and urgent it triggers the immediate emotional responses discussed above, which is how scammers trick those who aren't paying attention. Another method phishing emails use is to deceive the victim into believing that they won a prize, but they have to act quickly to claim the prize or else they'll lose their chance to claim it. That operates on the same method of using strong emotions to elicit an immediate response without a thought of what could be wrong with it. 


Phone scammers

-Telephone calls are another tactic that is common to see. Phone scammers can be effective because talking to another person live is more persuading than an email. When someone is on the other end of the phone they can adapt to the conversation to make it as appealing as possible to the individual they're calling. While phishing emails usually use fear or excitement phone calls often use empathy, but they do use fear as well. This type of scam relies on people that have weaker cognitive function and can be made to believe what the scammer is saying. One common phone scam is someone calling and saying that they would like to give you some money. They will then manipulate what you can see on screen to make it seem as if they have accidentally given too much money. They'll then request that you send it back or they'll lose their job and many other things. Upon going to return the money they'll take whatever you gave them and leave the call with that much more since they never "accidentally" gave anything. There are many other phone call scams, but nearly all of them rely on empathy and fear to manipulate the victim.

Catfishing

-Catfishing can range from relatively harmless to having quite severe consequences. Catfishing also relies on strong emotions, but usually less so on the quick responses that many other scams utilize and more so on long-term emotions and attachment (Mosley et al., 2020). It is common for people to begin a catfishing scam by getting a message or friend request online. Gradually a "relationship" is built, except for only the victim of the scam who believes it to be real. After messaging online for a while without ever meeting the scammer will claim that they are in need of just a little money and could really use the help. That process of asking for just little amounts of money can continue to grow and accumulate until the victim has lost quite a bit of money. From the outside looking in it seems very easy to see as fake, but it can be very difficult to tell apart from a real profile when actually exposed to the situation. It can be easy to quickly lose money such as this man who lost $8,000 before he realized his mistake. Catfishing can also lead to dangerous in-person meetups, however, those are less common because they require more work and more exposure for the scammer. Catfishing also relies greatly on the personality of the individual that is being scammed, and those with attachment anxiety are often the most susceptible (Mosley et al., 2020). 

Advertisements

-Websites are usually filled with advertisements from top to bottom with little space in between. There are so many advertisements that we often don't even pay them any mind, however, advertisement scams are quite common, especially when downloading software or applications online. Li and others name these ad scams as malvertising, an appropriate term (2012).  Although misinformative ads are present along with normal ads, the way that they catch attention is by posing as the item that we want to interact with. Unlike other scams, this one relies less on emotion and is generally very subtle, trying to trick people into pressing it without realizing what they've done rather than feeling pressed by excitement or fear.  By redirecting the user to a malicious website the scammers then download malware on the computer and can gain access to all kinds of information that they shouldn't have (Li et al., 2012). Guarding against this scam is more of a matter of recognizing it and having anti-malware on the device. This scam in particular is scary because it is so easy to fall for and can give the scammers so much personal information.

Each of the different scams above seeks to attack the victim in different ways, although nearly all of them heavily rely on manipulating the emotions of their possible victim. Individual personality also has a major effect on all of the above, with the scammers directly changing their scams to be most effective on the weakest subset of individuals that they can find. As a general rule of thumb, anything too good to be true isn't true, and anything that elicits an immediate very strong emotional response needs to be verified before moving on. Online scams can cause great psychological distress, dangerous situations, and financial failure, so always stay vigilant when online.

(Above is a quick video explaining a number of different scamming tactics and what they want from you)