The reference service staff extends personal assistance provided to library users in pursuit of information. Reference Services provide:
Assistance in using the library. Library staff advises on search techniques and explain how to use the library’s resources.
Answering requests for information. Library staffs are trained to find answers to these questions and to help clients find the information
Reader Education. Library staff provides instruction on how to use the library and its resources to students in connection with their lessons on library related topics upon the request of the English teacher.
Current Awareness area is provided to ensure that library clients have access to updated/latest information in their interest or subject areas. Service includes:
Bibliographic or reading lists. A library staff prepares lists of works on a particular topic of interest to their users
Circulation of journal title and contents pages. The periodical librarian photocopies the title page and content pages then distributes to the offices of the college deans for dissemination.
New title Lists. A list of resources added to the collection is circulated to clients
This is an assistance extended to the library users on the use of library resources through advising the readers as to what kind of materials are suited for their research needs.
Charging and discharging of library materials are done in the circulation counter. Books that can be borrowed for one week, overnight, three days, or classroom use or for photocopy are properly processed for easy retrieval.
Users can request document through an online form with certain policies and guidelines such as limitations that conform with copyright and intellectual property rights.
An online reference service through chat with the different sections of the library using online tools like fb messenger, email, chat widget etc.