SUPPORT & CONTACT
P6 XER Portfolio Analyzer — Power BI Custom Visual
Primary Contact
Developer
Abdalla Dabes, P.E, PSP, PMP
AbdallaDabes@AbdallaAIsolutions.onmicrosoft.com
Organization
Abdalla AI Solutions
Support Hours
Standard
Monday – Friday, 9:00 AM – 5:00 PM (UAE Time, GMT+4)
Urgent
Best-effort response within 24 hours
After Hours
Emails addressed on the next business day
Response Times
Issue Type
Target Response
Critical Issues
1 business day acknowledgment
Technical Problems
2–3 business days resolution
General Questions
1–2 business days response
Feature Requests
3–5 business days evaluation
Support Services
Technical Support
• Visual not rendering or showing a blank / welcome screen after loading
• XER file not importing or parsed with unexpected results
• Activities or WBS nodes missing from the Project Overview table
• Gantt bars not appearing or positioned incorrectly on the timeline
• DCMA 14 assessment showing unexpected PASS / FAIL results
• Dashboard KPI values not matching P6 schedule data
• Filter dropdowns (Project Name, WBS, Activity ID, Resource) not populating
• Expand / Collapse state not persisting across page navigation
• Format Pane settings (colors, column widths, thresholds) not applying
• Performance issues with large XER files or deep WBS hierarchies
• Power Query chunked loading not assembling correctly
• SharePoint / OneDrive XER files returning authentication errors
General Inquiries
• Feature questions and clarifications about any of the four panels
• Best practices for exporting XER files from Primavera P6 for use with the visual
• Guidance on Power Query formulas for single-file, folder, and SharePoint loading
• Cross-filter setup with Power BI slicers and other visuals
• Formatting and layout recommendations for executive reporting
• DCMA threshold customization guidance and industry benchmarks
• Compatibility verification across Power BI Desktop and Service versions
Feature Requests
• Additional WBS or activity grouping and sorting options
• New Gantt bar styles or timeline density settings
• Enhanced export or printing features for schedule reports
• Integration with additional P6 or scheduling data formats (.xer, .xml, .xlsx)
• Custom annotation, callout, or commentary features
• Additional DCMA or schedule health metrics beyond the current 15-point assessment
When Contacting Support, Please Include
Diagnostic Information
• Power BI Desktop version (Help → About)
• Pro XER Analysis visual version (visible in the visual’s landing screen)
• Description of the issue and the steps required to reproduce it
• Error messages, error codes, or screenshots if available
XER File & Data Details
• Approximate number of activities and WBS nodes in the schedule
• P6 version used to export the XER file (e.g., P6 EPPM 21.12, P6 Professional 23.12)
• Whether data is loaded via Import XER File button or Power Query field mapping
• Whether multiple XER files are loaded simultaneously
• Which panel and filter combination is active when the issue occurs
Environment
• Power BI Desktop or Power BI Service
• Browser name and version (if using Power BI Service)
• Operating system (Windows 10, Windows 11, macOS)
• Whether the report is published to a shared workspace or viewed locally
Including the above details allows us to reproduce the issue quickly and provide an accurate resolution without additional back-and-forth.