Privacy Policy
Effective Date: 25 June 2025
Contact Email: support@provenshop.in
At Provenshop, your privacy is our priority. We are committed to protecting your personal data and ensuring transparency in how we collect, use, and share it. This Privacy Policy outlines the practices we follow while you use our mobile app and services.
1. Information We Collect
Personal Information:
Name, phone number, email, address.
Location (to show nearby products and services).
Phone number verification for login.
Order & Rental Information:
Product/service bookings, rental details, and delivery preferences.
Usage Data:
App navigation, added items in cart, order history, and preferences.
2. How We Use Your Data
We use your data to:
Facilitate order placement, rental service requests, and doorstep deliveries.
Show you relevant nearby stores and products using location access.
Improve app functionality and provide personalized recommendations.
Enable direct communication with service providers for updates or queries.
Support refer-and-earn features for users to invite others and earn rewards.
3. Location Data Usage
Provenshop uses your location to:
Display products and rental services available near you.
Help delivery agents navigate accurately to your address.
Enhance store recommendations and service suggestions.
Location data is only collected with your consent and can be managed in your device settings.
4. Data Sharing & Security
We do not sell your personal data.
Your data is shared only with trusted partners (e.g., delivery personnel, vendors) for order fulfillment.
We use encryption and secured servers to keep your data protected.
5. Your Rights
You have the right to:
Access or update your profile information.
Request deletion of your account or data by emailing support@provenshop.in.
Manage app permissions, including location, at any time from your phone settings.
6. Policy Updates
We may update this policy periodically. The latest version will always be available within the app or on our website.