Privacy Policy for Provenshop Plus

Effective Date: 28 April 2026

Welcome to Provenshop Plus. Your privacy is important to us. This Privacy Policy explains how Provenshop Plus collects, uses, stores, and protects your information when you use our mobile application and related services.

By using Provenshop Plus, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a) Personal Information

When you register or use our services, we may collect:

• Full name

• Mobile phone number

• Email address

• Delivery address

• Profile information

b) Location Information

To provide nearby store discovery, cab booking, rentals, and delivery services, we may collect:

• Precise device location (GPS)

• Approximate location

• Address and region information

c) Order & Booking Information

We collect details related to:

• Product purchases

• Cart items

• Cab bookings

• Service bookings

• Rental bookings

• Payment and transaction details

• Order history

d) Device & Technical Information

We may automatically collect:

• Device type and model

• Operating system version

• App version

• IP address

• Device identifiers

• Log and crash data

e) Referral & Rewards Information

We may collect referral activity and reward usage information to manage referral programs and promotional benefits.

2. How We Use Your Information

We use your information to:

• Create and manage your account

• Provide shopping, delivery, rental, cab, and service booking features

• Process orders and payments

• Enable live order and booking tracking

• Improve app functionality and user experience

• Personalize nearby store and service recommendations

• Communicate updates, offers, and notifications

• Prevent fraud, abuse, and unauthorized access

• Provide customer support

3. Location Permissions

Provenshop Plus uses location access to:

• Show nearby stores and services

• Improve delivery accuracy

• Enable cab booking features

• Help delivery agents and drivers locate your address

• Provide region-based recommendations

You may disable location access through your device settings, but some features may not function properly.

4. Sharing of Information

We do not sell your personal information.

We may share limited information with:

• Delivery partners

• Cab drivers

• Service providers

• Rental providers

• Payment gateway providers

• Technical and analytics service providers

• Government or legal authorities when required by law

All partners are expected to protect your data responsibly.

5. Data Security

We use reasonable security measures to protect your information from unauthorized access, misuse, loss, or disclosure.

However, no internet-based platform can guarantee complete security.

6. Data Retention

We retain your information as long as necessary to:

• Provide services

• Maintain transaction records

• Comply with legal obligations

• Resolve disputes

• Enforce agreements

7. Your Rights

Depending on applicable laws, you may have the right to:

• Access your information

• Correct inaccurate data

• Request deletion of your account

• Withdraw permissions

• Contact us regarding privacy concerns

8. Third-Party Services

Our app may use third-party services such as:

• Payment gateways

• Analytics providers

• OTP verification services

• Maps and location services

These third-party services may have their own privacy policies.

9. Children's Privacy

Provenshop Plus is not intended for children under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted within the app or on official platforms with a revised effective date.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Provenshop Plus Support
📧 Email: info@provensoft.in