Find out how well your property is managed and do the Property Health Check in 1 minute. Get a free report within 24 hours!
Find out how well your property is managed and do the Property Health Check in 1 minute. Get a free report within 24 hours!
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Common issues in properties?
Common issues in properties?
Based on over 30 years of experience we discovered that the main issues in properties are:
Based on over 30 years of experience we discovered that the main issues in properties are:
1. Capturing and fixing problems and defects:
1. Capturing and fixing problems and defects:
"I am not clear where to report the issues".
"I am not clear where to report the issues".
"I reported it to Management (Office) but there is no proper follow up".
"I reported it to Management (Office) but there is no proper follow up".
"They told me it is done but I have no idea when it is handled effectively and by who".
"They told me it is done but I have no idea when it is handled effectively and by who".
2. Communication & Updates:
2. Communication & Updates:
"I have no clear picture about what's going on in my property and not get updated effectively with critical info".
"I have no clear picture about what's going on in my property and not get updated effectively with critical info".
3. Safety matters:
3. Safety matters:
"I can't register my visiters or guests and security seems not checking visitors effectively".
"I can't register my visiters or guests and security seems not checking visitors effectively".
4. Management staff:
4. Management staff:
"I feel the management staff has no idea about customer service and seems not to be well trained".
"I feel the management staff has no idea about customer service and seems not to be well trained".
5. Feeling happy:
5. Feeling happy:
"There is no sense of community in my property and some owners not respect and follow the house rules as well and I don't like that".
"There is no sense of community in my property and some owners not respect and follow the house rules as well and I don't like that".
6. Accounts:
6. Accounts:
"I feel there are accounts issues caused by lack of accounts controls and/or ineffective staff".
"I feel there are accounts issues caused by lack of accounts controls and/or ineffective staff".
7. Service provider's performance issues:
7. Service provider's performance issues:
"I feel the, cleaners, security etc are doing a lausy job here, for what I pay maintenance fees".
"I feel the, cleaners, security etc are doing a lausy job here, for what I pay maintenance fees".
8. Owners operate "home stay":
8. Owners operate "home stay":
"This place used to be a high end place and now every Tom Dick and Harry from all over the world seems to be able to come here because of AIRBNB".
"This place used to be a high end place and now every Tom Dick and Harry from all over the world seems to be able to come here because of AIRBNB".
"Can the management allow this type of tricky and risky AIRBNB business because it may ruin our beautiful property".
"Can the management allow this type of tricky and risky AIRBNB business because it may ruin our beautiful property".
"Why the government is not doing anything about this AIRBNB to protect the owners and their loved ones".
"Why the government is not doing anything about this AIRBNB to protect the owners and their loved ones".
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