Pronto Help Desk

Tanessa Sanchez | child development Associate Faculty

Communication at your fingertips!

Pronto - What is it?

Pronto is a relatively new communication platform that is integrated into Canvas to help you connect with your classmates and your instructor! It provides a means of synchronous chat, video, audio, and even image sharing, much like your own group text messages. This allows us to maintain frequent and easily accessible communications with each other.

You are automatically included as a member of Pronto if you are enrolled in one of my courses. Take time to review the video tutorials and allow yourself time to get comfortable. See the guidelines below for communicating with the class. Enjoy the freedom to communicate without having to wait!

How to log into Pronto using your email account

Download the APP

For Android, go to Google Play Store
For iPhone, go to the App Store
Once you open Pronto on your mobile phone or tablet, tap on the "Email" button and enter the email address the college has on file for you.
Confirm your identity on the next screen in Pronto by entering the "Verification Code" sent to your email.

Pronto can also be accessed in Canvas on the Global Navigation Menu to the left of the home screen. Just look for the icon.

Man standing next to phone displaying Pronto

What It's Good For

Posting a general question about an assignment or upcoming test.
Seeking or providing clarification about anything related to the class.
Sharing a super cool/interesting article or video pertaining to a topic we're learning about.
Seeking to study together or gather in person.
Sharing an experience directly connected to a topic of the class or sharing about trying out something you learned from the class and what happened.
Helping each other by answering each other's questions.
Allowing for video conferencing, live/video chat, and/or office hours.
Pronto is committed to maintaining best-in-class accessibility standards. It is equipped with screen readers, dynamic text, translation, and more.

Guidelines

Be respectful and courteous of others' viewpoints and experiences, especially in the class feed.
Do not reveal information about another student in the class feed without their permission.
For a private message to another classmate, use direct messaging.
When creating groups, please practice inclusiveness by explaining on the class feed what the group/group message topic or membership is about and inviting anyone who is interested to let you know, so that you can add them to the group.
Keep in mind this is an academic environment, we are here to support each other.
Protect yourself. Pronto keeps you connected to everyone in our campus without sharing your email. Staying connected is important, and so is your privacy.
Be kind!