Support

Welcome to the official Profilemate Extension Support Page. We're here to help you get the most out of our powerful Instagram marketing tool.

Whether you're facing a technical issue, have a question, or just want to share feedback—we’re always ready to assist.

🔧 Common Issues & Solutions

1. Extension Not Loading?

• Make sure you're logged in to your Chrome browser.
  
  

• Check if the extension is enabled:
  Go to chrome://extensions → Find Profilemate Extension → Ensure it’s toggled ON.
  
  

• Refresh Instagram or restart your browser.
  
  

2. Can’t See Data/Emails?

• Make sure you're viewing public Instagram accounts (private accounts won’t work).
  
  

• Allow the extension a few seconds to collect the data.
  
  

• If the issue persists, clear your browser cache and reload.
  
  

3. Data Not Exporting?

• Check if pop-ups are allowed for our extension.
  
  

• Try using the tool in incognito mode with only our extension enabled.

📬 Need Help?

If you didn’t find your answer above, we’re here for you. Please reach out to our support team:

📧 Email: supportprofilemate@gmail.com
🌐 Official Website: https://sites.google.com/view/profilemate-extension/home

Please include the following details when contacting us:

• Your browser version (e.g., Chrome 114)
  
  

• A brief description of the issue
  
  

• Screenshots or screen recordings (if possible)

💡 Tips for Best Results

• Always use the extension on a desktop browser.
  
  

• Keep your browser updated for optimal performance.
  
  

• Only use with public Instagram profiles for data extraction.

🛠 We're Constantly Improving

Profilemate is updated regularly to match changes in Instagram’s platform and improve speed, stability, and accuracy. Be sure to keep your extension updated to the latest version for the best experience.

Thank you for using Profilemate Chrome Extension.
We’re excited to help you grow faster, smarter, and easier on Instagram.