SUPPORT & CONTACT INFORMATION

Primary Contact Developer: Abdalla Dabes, P.E., PSP, PMP Email: AbdallaDabes@AbdallaAIsolutions.onmicrosoft.com Organization: Abdalla AI Solutions

Support Hours Standard: Monday – Friday, 9:00 AM – 5:00 PM (UAE Time) Urgent: Best-effort response within 24 hours After Hours: Emails addressed on next business day

Response Times Critical Issues — 1 business day acknowledgment Technical Problems — 2–3 business days resolution General Questions — 1–2 business days response Feature Requests — 3–5 business days evaluation

Support Services

Technical Support

• Visual not rendering or showing a blank calendar grid

• Data fields not mapping correctly to visual roles

• Events not appearing after adding Start Date, End Date, and Event Title

• Holiday dates not displaying or showing incorrect display style

• Cross-filtering from tables or other visuals not affecting the calendar

• Slicer selections not filtering calendar events

• Today highlight, weekend color, or event bar colors not applying

• KPI or formatting settings in the Format pane not taking effect

• Navigation buttons, view toggle, or Today button not responding

• Week numbers column not appearing in Month view

• Date Range Mode not clamping navigation correctly

• Context menu not appearing on right-click

• Performance issues with large event datasets

General Inquiries

• Feature questions and clarifications about view modes or settings

• Best practices for structuring event and holiday data in Power BI

• DAX measure guidance for date range and category fields

• Formatting and layout recommendations for project reporting

• Compatibility verification with specific Power BI versions

Feature Requests

• Additional calendar view modes or layout options

• New holiday display styles or event bar customization

• Integration with project scheduling data sources

• Custom annotation or milestone marker features

• Enhanced cross-filtering or drill-through behaviour

When Contacting Support, Please Include:

• Power BI Desktop version (Help > About)

• Professional Calendar Visual version

• Description of the issue and steps to reproduce

• Error messages or screenshots

• Data structure details:

  • Number of event rows and date range

  • Whether using a date column or date hierarchy for Time Period

  • Which data fields are mapped (Start Date, End Date, Event Title, etc.)

  • Whether Holiday Date and Holiday Name fields are mapped

  • Active view mode at the time of the issue (Month / Week / Day / Year)

• Environment:

  • Power BI Desktop or Service

  • Browser name and version (if Service)

  • Operating system

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