Privacy Policy

PRODUCT PLUG Privacy Policy Effective Date: 11/11/2025 Product Plug (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use the Product Plug mobile application and related services (collectively, the “Services”). By using Product Plug, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect information to provide and improve our Services. This may include: a. Personal Information When you create an account, make a purchase, or interact with our app, we may collect: • Name, email address, phone number, and shipping address. • Payment details (processed securely through Stripe). b. Payment Information All payments are processed by Stripe, Inc., which also supports Apple Pay and other digital payment methods. We do not store your full payment card details on our servers. For details on Stripe’s privacy practices, visit: https://stripe.com/privacy. c. Usage Data We may collect non-personal information such as: • Device information (model, OS version, device identifiers). • App activity, interactions, and analytics data to improve functionality. • Log files including IP address, timestamps, and crash reports. d. Cookies and Analytics If you access our content through an in-app browser or external site, we may use cookies or similar technologies to track engagement and personalize your experience.

2. How We Use Your Information

We use the information we collect to: • Process and fulfill your orders. • Send receipts, confirmations, and updates about purchases. • Communicate product drops, offers, and announcements (you can opt out anytime). • Improve app performance, personalization, and customer experience. • Detect and prevent fraud or misuse. • Comply with legal or financial requirements.

3. How We Share Information

We do not sell or rent your personal data. We may share information only in the following cases: • Service Providers: With Stripe, shipping services, or analytics tools that help us operate the app. • Legal Compliance: When required by law or to protect our rights, property, or users.

4. Data Retention

We retain your information only as long as necessary to: • Provide our Services, • Comply with applicable laws, and • Resolve disputes or enforce agreements. When data is no longer needed, it is securely deleted or anonymized.

5. Data Security

We use encryption, secure servers, and other industry-standard safeguards to protect your information. However, no online system is completely secure. By using Product Plug, you acknowledge and accept these risks.

6. Your Rights

Depending on your location, you may have the right to: • Access or request a copy of your data. • Request correction or deletion of your data. • Withdraw consent for email marketing. • Ask how your data is used or shared. To make a request, contact us at officialproductplug@gmail.com.

• 9. Children’s Privacy

• Product Plug is not directed toward children under the age of 13, and we do not knowingly collect personal data from minors. If you believe a child has provided us with information, please contact us and we will remove it promptly.

  9. Changes to This Policy

• We may update this Privacy Policy periodically. Any updates will be posted in the app and will take effect on the “Effective Date” shown above. We encourage you to review this policy regularly.

  9. Contact Us

• If you have any questions, feedback, or privacy concerns, contact us at: officialproductplug@gmail.com Product Plug App Team