Step 1:

Make sure you are still in the 60-day period starting with the day the order has been delivered to you. To remember the delivery date please check the tracking number on the carrier's website.

Step 2:

Send an email to our support team contact@prodentim-product.com and tell them you are not fully convinced by the benefits of the product. Please add "Refund Request" in the subject line of your email to ensure your refund request gets priority. 

Step 3:

Send all the bottles back to us (no matter if they are empty or not) at the below address. It doesn’t matter if the bottles are opened or not. Insert a note with your full name, email, and order id (optional) so your order can be located and processed with priority.

As long as you sent back ALL the bottles and the Packing Slip, you can rest assured the refund will be processed in only a few days after we receive your package.

Please keep in mind that we do not support the return shipping costs.

Step 4:

Be patient, we will process your refund in no time after we get your package...and, rest assured, we will send you an email to let you know it has been done. It may take a while for your refund to appear on your credit card statement, depending on which bank you use or credit card company. The processing time is between 5 and 10 days.