Effective Date: April 27, 2026
The Neo Home is an informational support app. The app provides product information, setup instructions, help guides, safety information, and service center locations.
This Privacy Policy explains how The Neo Home handles user information.
1. Information We Collect
The Neo Home does not require users to create an account, log in, make purchases, or manage any devices.
We do not collect personal information directly through the app.
The app does not allow users to control smart home devices, manage hardware, or access remote device functions.
2. Maps and Service Center Locations
The Neo Home displays service center locations on a map for informational purposes only.
The app does not collect, store, sell, or share the user's location.
If users open maps or directions through Apple Maps, Google Maps, or another map provider, those services may process information according to their own privacy policies.
3. Support Contact
If a user contacts us by email for support, we may receive the user's email address and message content. This information is used only to respond to the support request.
We do not sell or share support emails with third parties.
4. Third-Party Services
The Neo Home may use standard platform services such as Apple App Store services and map services. These services may process data according to their own privacy policies.
The app does not use advertising tracking.
5. Children’s Privacy
The Neo Home is intended for general informational use. We do not knowingly collect personal information from children.
6. Data Retention
If users contact us by email, we may keep the support message only as long as needed to respond and provide support.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
8. Contact Us
For questions about this Privacy Policy or The Neo Home app, contact us at:
Email: b6z50up2atm@gmail.com