Last Updated: 01/01/2026 

 2. DEFINITIONS 

 2.1 "Personal Information" 

Any information that can identify an individual, including but not limited to: 

•  Full name  

• Mobile number 

•  Address 

•  Email ID  

• Location data 

•  Transaction details 

2.2 "Non-Personal Information" 

Data that cannot identify an individual, such as:  

• Device type 

•  Browser type  

• App usage data  

• Aggregated analytics 

2.3 "Service Providers" 

Third parties who assist Zapino in providing services (delivery, SMS/OTP, cloud hosting, analytics, payments). 2.4 "Restaurants" Food partners listed on Zapino. 

2.5 "Delivery Partners"

 Independent personnel assigned to deliver orders to Users. 

3. INFORMATION WE COLLECT 

3.1 Information You Provide Directly  

• Name 

•  Phone number  

• Email address  

• Delivery address(es)  

• Profile details 

•  Feedback, complaints, reviews 

•  Contact details of recipients (if ordering for someone else) 

 3.2 Information Collected Automatically 

When you use the app, we may collect: 

•  IP address  

• Device identifiers  

• Operating system  

• Location (when enabled)  

• App interaction data  

• Logs, crash reports, performance data

 3.3 Order & Transactional Information  

• Items ordered  

• Payment method (UPI/QR/Cash)  

• Payment status (Paid/Unpaid)  

• Delivery instructions  

• Order history 

3.4 Location Data 

We may collect your location when:

•  Searching serviceable areas

•   Assigning delivery partners 

•  Displaying delivery progress 

You can disable location access anytime from your device settings. 

3.5 Information from Third Parties  

• Payment processors

•   OTP service providers

•   Restaurant partners 

•  Delivery partners 

4. USE OF INFORMATION 

We use your information for legitimate business purposes, including: 

4.1 To Provide and Improve Services  

• Processing orders 

•  Facilitating communication with restaurants 

•  Assigning delivery partners  

• Sending order updates and notifications  

• Personalizing user experience 

4.2 Security & Fraud Prevention  

• Identity verification  

• Detecting fraudulent activity 

•  Protecting platform integrity

 4.3 Customer Support  

• Responding to queries

•   Handling disputes, complaints

•   Addressing technical issues

 4.4 Marketing and Communication  

• Sending promotional messages 

•  Displaying personalized offers

 4.5 Legal & Regulatory Compliance

•   Enforcing Terms & Conditions

•   Responding to legal requests 

•  Maintaining business records 

5. SHARING OF INFORMATION 

We may share your information with the following entities strictly on a need-basis: 

5.1 Restaurants

 To process, prepare and confirm your order. 

5.2 Delivery Partners 

To deliver your order and contact you regarding delivery. 

5.3 Third-Party Service Providers For:

•   Payment processing 

•  SMS/OTP services

•   Cloud storage  

• Analytics  

• Technical support 

These parties are bound by confidentiality obligations.

 5.4 Business Transfers

 In case of: 

 Merger  Acquisition  Reorganization Your information may be transferred as part of the business asset. 

5.5 Legal Disclosures 

We may disclose user data when required by:  

• Law  Government authorities  

• Court orders

•   Regulatory bodies 

6. DATA RETENTION

 We retain your information only as long as necessary for:  

• Order processing 

•  Legal compliance 

•  Fraud prevention  

• Taxation and accounting  

• Improving platform experience

 When data is no longer required, it is securely deleted or anonymized. 

7. COOKIES & TRACKING TECHNOLOGIES 

Zapino uses cookies and similar technologies to:

•   Enhance user experience 

•  Track app activity

•   Improve performance  

• Provide targeted recommendations

 Users may disable cookies, but some features may become unavailable. 

8. DATA SECURITY 

Zapino implements appropriate technical and administrative measures to protect data, such as:

•   Encryption  

• Access controls

•   Internal security policies

•   Regular audits

 However, no system is 100% secure. Users are advised to protect their accounts and devices. 

9. YOUR RIGHTS 

Depending on your jurisdiction, you may have the right to: 

•  Access your data  

• Update or correct personal information  

• Request account deletion  

• Withdraw consent  

• Disable location access

•   Opt-out of promotional messages

 To exercise these rights, contact our support. 

10. CHILDREN’S PRIVACY

 Zapino is not intended for children under 18 years of age. If a minor uses the app, the responsibility lies solely with the parent/guardian. We do not knowingly collect data from minors.

 11. THIRD-PARTY LINKS 

The Platform may link to third-party websites/services. Zapino is not responsible for:  

• Their privacy practices  

• Their content 

•  Their data collection methods

 Users are advised to review their policies separately.

 12. CHANGES TO THIS POLICY

 We may modify, update, or revise this Policy at any time. 

Changes will be effective immediately upon posting. Continued usage after updates indicates acceptance. 

13. GRIEVANCE& CONTACT INFORMATION 

For any concerns, grievances, or data-related requests, contact: 

Grievance Officer: 

Zapino – Legal Compliance Department 

Email: support@zapino.online 

Phone: +91 8399977644