Privacy Policy
XChangePro
XChangePro
XchangePro ("the App", "we", "us") is a peer-to-peer (P2P) currency exchange mobile application developed by NEWTOMS LLC. This Privacy Policy explains what information we collect, how we use it, and how we protect it.
By using XchangePro, you agree to the practices described in this policy. If you do not agree, please do not use the App.
To create and manage your account, we may request:
• Full name
• Email address
• Phone number
• Date of birth
• Government-issued ID (for account verification purposes)
• Payment information required to complete transactions
To facilitate currency exchanges between users, we process:
• Transaction history and exchange operations
• Transaction amounts, currency types, and exchange rates applied
• Linked payment method details (bank accounts, cards)
• P2P transaction status and confirmations
• Counterparty information for each operation
We automatically collect certain information when you use the App:
• Device IP address
• Unique device identifier (Device ID)
• Operating system and version
• Device model
• Access logs and in-app activity records
• Language and region preferences
• Session data and technical error reports
With your explicit consent, we may collect approximate geographic location data to detect unusual activity or suspicious transactions and to improve the security of your account.
• Messages sent through the P2P in-app chat with other users
• Ratings and reviews of completed transactions
• Communications with our customer support team
• Personalized App preferences and settings
• Create and manage your user account
• Facilitate P2P currency exchange transactions between users
• Verify your identity and prevent fraud
• Process payments and confirm operations
• Maintain your transaction history accessible to you
• Detect and prevent fraudulent or unauthorized activities
• Verify user identity to protect the platform
• Comply with applicable legal obligations
• Protect the rights and safety of XchangePro and its users
• Analyze App usage to improve features and functionality
• Test and develop new features
• Resolve technical errors and improve performance
• Send notifications related to your transactions
• Inform you of important App updates or changes to our Terms
• Provide customer support
• With your consent, send promotional communications and updates
We process your data for the following purposes:
• To provide the P2P currency exchange services you request
• To comply with applicable legal obligations
• To protect the security of the platform and its users
• For purposes for which you have given your explicit consent
We do not sell, rent, or trade your personal data to third parties. We may share your information only in the following cases:
When you complete an exchange transaction, certain data necessary to complete it (such as your name and payment details) is shared with the involved counterparty. Only the strictly necessary information is shared.
We work with trusted third parties that help us operate the App, including:
• Identity verification service providers
• Payment processing platforms
• Cloud infrastructure and storage services
• Analytics and fraud detection tools
• Customer support providers
These providers have access to your information solely to perform tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We may disclose your information when required by law or in response to valid legal processes, including requests from regulatory authorities, government agencies, or courts of law.
We may share information when necessary to protect the rights, safety, or property of XchangePro, its users, or others.
In the event of a merger, acquisition, or sale of XchangePro's assets, your information may be transferred as part of the process. In such cases, we will notify you before your data becomes subject to a different privacy policy.
We implement technical and organizational security measures designed to protect your personal information from unauthorized access, loss, alteration, or disclosure, including:
• Data encryption in transit (TLS/SSL) and at rest (AES-256)
• Two-factor authentication (2FA) for account access
• Strict access controls and periodic internal audits
• Continuous monitoring for suspicious activities
• Compliance with financial industry security standards
However, no method of Internet transmission or electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.
We retain your information for as long as necessary to provide the service and fulfill our legal obligations. When your data is no longer needed, we will securely delete or anonymize it.
You may request the deletion of your account and associated data at any time by contacting us at the email listed in the Contact section, unless the law requires us to retain it for a specific period.
Depending on your jurisdiction, you have the following rights regarding your personal information:
• Right of access: request a copy of the personal data we hold about you
• Right of rectification: request correction of inaccurate or incomplete data
• Right of erasure: request deletion of your data (subject to legal obligations)
• Right of portability: receive your data in a structured, machine-readable format
• Right to object: object to the processing of your data for certain purposes
• Right to restriction: request that processing of your data be limited
• Right to withdraw consent: at any time, without affecting the lawfulness of prior processing
To exercise any of these rights, contact us at: franky.rivero@gmail.com. We will respond within a reasonable timeframe in accordance with applicable law.
XchangePro is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we discover that we have collected information from a minor without verified parental consent, we will promptly delete that information.
If you are a parent or legal guardian and believe your child has provided us with personal data, please contact us immediately.
Your information may be transferred to and processed in countries other than your country of residence. When we carry out international data transfers, we ensure that appropriate safeguards are in place, such as approved standard contractual clauses or equivalent mechanisms, to protect your information in accordance with applicable standards.
The App may use cookies and similar technologies to improve the user experience, analyze App usage, and personalize content. You can manage cookie usage through your device settings or within the App itself.
We do not use cookies for third-party advertising purposes.
We may update this Privacy Policy periodically to reflect changes in our practices, applicable law, or the services we offer. When we make material changes, we will notify you by:
• A prominent notice within the App
• A notification to your registered email address
• Updating the "Last updated" date at the top of this document
We encourage you to review this policy periodically. Your continued use of the App after changes are published constitutes your acceptance of the updated policy.
If you have any questions, comments, or requests regarding this Privacy Policy or the processing of your personal data, you may reach us through the following:
Developer: NEWTOMS LLC
App: XchangePro
Privacy contact: franky.rivero@newtoms.com
This document was prepared to comply with Google Play Store requirements (Google Play Developer Program Policies)
and international data protection regulations (GDPR, CCPA).
© XchangePro — All rights reserved.