Privacy Policy – VetConnect ZM  

Last Updated: April 19, 2025  

────────────────────────────────────────  

1. Information We Collect  

a) Personal Information  

• Name  

• Email address  

• Phone number  

• Profile details  

b) Usage & Technical Data  

• Device and log information  

• App interaction data  

• Performance and diagnostic data  

c) User Content  

• Messages sent within the App  

• Images, listings, and profile content  

• Pet health information entered by the user  

────────────────────────────────────────  

2. How We Use Information  

• Create and manage user accounts  

• Authenticate users (OTP, password recovery)  

• Enable marketplace and messaging features  

• Improve security and app performance  

• Send transactional emails (account verification, password recovery, security notifications)  

• Comply with legal obligations  

We do not send unsolicited marketing emails and we do not sell personal data.  

────────────────────────────────────────  

3. Data Storage  

• All data is stored on secure, encrypted cloud infrastructure.  

• Reasonable technical and organisational safeguards are applied to protect your data.  

• Data is retained only as long as necessary to provide our services or comply with legal obligations.  

• No system can guarantee absolute security; users acknowledge this risk.  

Children's Privacy: VetConnect ZM is not intended for users under 18 years of age. We do not knowingly collect data from minors.  

────────────────────────────────────────  

4. Third-Party Services  

VetConnect ZM uses trusted third-party services to operate core features:  

• Supabase — Database & Authentication  

• Lenco — Payment Processing  

• Mapbox / HERE Maps — Location Services  

• Expo / EAS — App Delivery & Push Notifications  

• Sentry — Error Monitoring & Diagnostics  

These services may process limited user data only as required to provide their functionality. Each provider operates under its own privacy policy.  

We may disclose information only when required by law or valid legal request (such as a court order).  

────────────────────────────────────────  

5. User Rights  

• Access and update your personal information at any time  

• Request full account deletion (subject to legal retention requirements)  

• Opt out of non-essential notifications via device settings  

• Contact us regarding any privacy concerns or data requests  

This Privacy Policy may be updated periodically. Continued use of the App constitutes acceptance of any changes.  

────────────────────────────────────────  

6. Contact Us  

Email: vetconnectzm@gmail.com