Effective Date: 01 December 2025
Help1 (“we,” “our,” “us”) is committed to protecting your privacy and being transparent about how we collect, use, and safeguard your information.
Help1 collects the following 7 categories of data:
Name
Email Address
Phone Number
Physical Address (if provided by user)
Profile Photo (optional)
Precise Location data (used only with permission for nearby donation and blood request matching)
Images uploaded in donation posts, blood requests, profile photos, and other app content
Users may register or log in using:
Mobile Number (OTP verification)
Google Sign-In
Facebook Login
Apple Sign-In
Email & Password
Donation posts
Blood request posts
Messages between users
Requests and responses
Device type
Operating system version
App usage analytics
Crash Data for bug fixing and app stability improvements
We use collected data to:
Enable donation and request features
Connect donors and recipients
Show nearby blood donation requests
Improve app performance and user experience
Prevent misuse and fraudulent activity
Send urgent notifications and alerts
Help1 uses Precise Location data to:
Show nearby donations
Match blood donors with recipients
Improve emergency response efficiency
Location access is only used after user permission is granted.
We do NOT sell user data.
We may share limited information:
Between matched donors and recipients
With service providers (cloud hosting, analytics, authentication providers)
When legally required by law or government request
We use industry-standard security measures to protect:
User accounts
Messages
Personal information
However, no online platform can guarantee absolute security.
We retain user data:
While the account remains active
As required for legal, fraud prevention, or safety purposes
Users may:
Access their personal data
Update account information
Request deletion of account and associated data
Please see the dedicated Child Privacy Policy section below.
Users may request deletion by contacting:
📧 eatit1177@gmail.com
Deletion process:
Request verification
Personal data removed within reasonable timeframe
Minimal legal records may be retained if required
Effective Date: 01 December 2025
By using Help1, you agree to the following terms:
Users must be at least 13 years old
Users under 18 require parental/guardian consent
You agree:
To use Help1 only for lawful purposes
Not to misuse donation or blood request features
Not to submit false or misleading information
Help1 only provides a platform:
We do not guarantee item availability
We do not verify all users
Transactions occur directly between users
Help1 is not a medical service provider.
We only connect users with potential donors.
Always seek professional medical assistance in emergencies.
Users must not:
Post illegal or harmful content
Misuse others’ personal information
Spam or harass users
Create fake emergency requests
Users may communicate through:
Chat
Calls
SMS (if permissions granted)
Help1 is not responsible for misuse outside the platform.
We may suspend or terminate accounts if:
Terms are violated
Fraud or abuse is detected
Help1 is not liable for:
Loss during user-to-user exchanges
Misuse of platform
Delays in emergency responses
We may update these terms at any time with notice inside the app.
Help1 is committed to protecting children’s privacy.
Intended for users aged 13 and above
Users under 18 require parental supervision
We do not knowingly collect personal data from children under 13.
If discovered:
Such data will be deleted immediately
Parents/guardians may:
Request access to child data
Request deletion of child accounts
📧 Contact: eatit1177@gmail.com
We maintain:
Content moderation systems
Reporting tools
Restricted sensitive interactions
Users may permanently delete their Help1 account.
Email:
📧 eatit1177@gmail.com
Include:
Registered phone number or email
Reason (optional)
Profile removed
Messages deleted
Posts removed
Photos/videos deleted
Location data deleted
Some records may be retained for:
Legal compliance
Fraud prevention
For support, complaints, or assistance:
📧 eatit1177@gmail.com
Support includes:
Account issues
Login problems
Data deletion requests
Bug reports
Safety concerns
Typical response time: 24–72 hours
Help1 supports secure login through:
Mobile OTP Login
Google Sign-In
Facebook Login
Apple Sign-In
Email & Password Login