MyAiPal - Privacy Policy Last Updated: December 2025 1. INTRODUCTION MyAiPal ("we," "us," "our," or "Company") values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App"). Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our App. 2. INFORMATION WE COLLECT 2.1 Information You Provide Directly Account Registration: Email address Name Password (encrypted) User Content: Chat conversations with AI Journal entries Personal notes and reflections Mood tracking data Communication: Customer support inquiries via email Feedback and suggestions 2.2 Automatically Collected Information Usage Data: App launch and feature interactions Time spent in app Features accessed Clicks and navigation patterns Device Information: Device type and model Operating system version Device identifier (for analytics) Performance Data: Crash logs Performance metrics Error reports
3. HOW WE USE YOUR INFORMATION We use collected information for: ✓ Providing and maintaining the App ✓ Personalizing your experience ✓ Processing subscriptions and payments ✓ Sending account updates and confirmations ✓ Responding to customer support requests ✓ Analyzing app usage and improving features ✓ Detecting and preventing fraud ✓ Complying with legal obligations 4. THIRD-PARTY SERVICES Our App uses the following third-party services: Google Gemini API: Powers AI conversation responses Your conversations are sent to Gemini for processing Responses are generated based on your input Subject to Google's Privacy Policy Firebase (Google): User authentication Data storage and management Analytics and crash reporting Subject to Google's Privacy Policy RevenueCat (iOS): Subscription management Receipt validation Subject to RevenueCat's Privacy Policy Apple App Store: Payment processing Subject to Apple's Privacy Policy 5. DATA SECURITY We implement security measures including: ✓ End-to-end encryption for conversations ✓ Secure password storage ✓ HTTPS encryption for data transmission ✓ Regular security audits ✓ Restricted access to personal information However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your information.
6. USER RIGHTS & CONTROL You have the right to: Export Your Data: Access all your conversations and journal entries Download your data in standard format Available in Settings > Privacy > Export Data Delete Your Data: Permanently delete all personal information Remove all conversations and journal entries Available in Settings > Privacy > Delete Account Note: This action is irreversible Manage Subscriptions: Cancel subscription anytime via App Store settings No cancellation fees or penalties 7. DATA RETENTION While Account is Active: Your conversations and data are retained You can export or delete anytime After Account Deletion: All personal data is permanently deleted Backup copies deleted within 30 days Some aggregate data may be retained for analytics (non-identifiable) 8. CHILDREN'S PRIVACY MyAiPal is designed for users age 13 and older. We do not knowingly collect information from children under 13. If we learn we have collected information from a child under 13, we will delete such information immediately. Parents/guardians: If you believe your child has provided information to MyAiPal, please contact us immediately. 9. WHAT WE DO NOT DO We explicitly do NOT: ✗ Sell your personal data to third parties ✗ Share conversations with advertisers ✗ Use your data for targeted advertising ✗ Provide your information to data brokers ✗ Allow third parties to read your conversations ✗ Use your data for purposes beyond stated here.
10. INTERNATIONAL DATA TRANSFERS Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws that differ from those of your home country. By using MyAiPal, you consent to the transfer of your information to countries outside your country of residence. 11. GDPR COMPLIANCE (EU Users) Your Rights Under GDPR: Right to access your personal data Right to rectify inaccurate data Right to erasure ("right to be forgotten") Right to restrict processing Right to data portability Right to object to processing To exercise these rights, contact: support@myaipal.co.uk 12. CHANGES TO THIS PRIVACY POLICY We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date at the top of this page. Your continued use of the App after changes constitutes your acceptance of the revised Privacy Policy. 13. CONTACT US If you have questions, concerns, or requests regarding this Privacy Policy, please contact us: Email: support@myaipal.co.uk Response Time: We aim to respond within 48 hours Data Protection Officer: Available for GDPR-related inquiries 14. LEGAL BASIS FOR PROCESSING We process your information based on: ✓ Your consent (provided when you register) ✓ Contractual necessity (providing the service) ✓ Legal compliance (laws and regulations) ✓ Legitimate interests (improving the App) Thank you for using MyAiPal. Your privacy matters to us. This Privacy Policy is effective as of December 2025