Privacy Policy – MelliGo

Discover Djerba (“we”, “our”, “us”) is a mobile application that helps users explore Tunisia, plan activities, and discover local places such as cafés, restaurants, beaches, and experiences.

We respect your privacy and are committed to protecting your personal data. This policy explains what data we collect, how we use it, and your rights.

1. Information We Collect

We may collect the following types of information when you use the app:

1. Device information
   
   

   • Device model, operating system, language, and app version
     
     

   • Used for analytics, debugging, and improving app stability
     
     

2. Location data (optional)
   
   

   • Approximate or precise location, if you allow location access
     
     

   • Used to show nearby places, routes, and personalized recommendations
     
     

3. Camera access
   
   

   • The app may request access to your camera to scan QR codes, take photos or upload images (for example for profile or trip memories).
     
     

   • Photos or camera data are not accessed or stored without your explicit action.
     
     

4. Usage data
   
   

   • Which screens you open, buttons you tap, and general interaction with the app
     
     

   • Used in aggregated form to understand what features are most useful
     
     

5. Account and contact data
   
   

   • If you create an account or contact us, we may collect your name, email address, and communication content.
     
     

2. How We Use Your Data

We use the collected information to:

• Provide core app functionality (maps, place listings, trip planning)
  
  

• Show nearby or recommended locations and offers
  
  

• Improve app performance, stability, and user experience
  
  

• Communicate with you about your account or support requests
  
  

• Show in-app advertisements (for non-paying users or when ads are enabled)
  
  

• Generate anonymized statistics about app usage
  
  

We do not sell your personal data to third parties.

3. Third-Party Services

Our app may use the following third-party services:

• Analytics services (e.g. Google Analytics for Firebase)
  to understand usage and improve the app.
  
  

• Advertising services (e.g. Google AdMob)
  to display ads. These services may use advertising identifiers and cookies.
  
  

• Backend services (e.g. Supabase or similar)
  to store user data, favorites, and app content.
  
  

• Payment providers (e.g. Paddle or similar in the future)
  to process secure payments for app access or services.
  
  

These providers have their own privacy policies, which govern how they handle data.

4. Camera and Location Permissions

• Camera
  We only use the camera when you explicitly start an action that requires it (e.g. scan a code, take a photo). We do not access your camera in the background.
  
  

• Location
  Location is used to show nearby points of interest and improve recommendations. You can disable location access at any time in your device settings; the app will still work, but some location-based features may be limited.
  
  

5. Data Retention

We keep your data only for as long as necessary to:

• Provide the app and its features
  
  

• Comply with legal obligations
  
  

• Resolve disputes and enforce our agreements
  
  

If you delete your account (when this feature is available), we will remove or anonymize your personal data, except where we are legally required to keep certain information.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
  
  

• Request correction of inaccurate data
  
  

• Request deletion of your data
  
  

• Object to certain types of processing
  
  

• Withdraw consent for permissions (e.g. camera, location) in your device settings
  
  

You can contact us at the email below to exercise these rights.

7. Children’s Privacy

Our app is not specifically directed at children under 13. If you believe that a child has provided us personal information without appropriate consent, please contact us so we can take appropriate action.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, you can contact us at:

Email: contact@mellitinexus.com
App: MelliGo