Privacy Policy — LoopMates
App Name: LoopMates
Contact Email: vuthihoale3999@outlook.com
This Privacy Policy explains how we collect, use, store, share, and protect your information when you use the LoopMates mobile application and related services (hereinafter referred to as "the Service"). By creating an account or using LoopMates, you agree to this policy.
1. Who We Are
LoopMates is a community and creation journal application for handicraft/crocheting creators. You can record journals, publish creations, browse and interact with community content, use memberships and Maker Coins, and optionally use LoopMate Coach (AI tutoring).
2. Information We Collect
2.1 Accounts and Logins
- Email address and password (when registering with an email address)
- Apple login credentials and the email address provided by Apple during authorization (if applicable)
- Login credentials (tokens) stored in your device's Keychain
2.2 Personal Profile
You can fill in the following yourself:
- Display name, username, bio
- Avatar
- Interest tags, yarn preferences
- Personal website link
- Your manually entered approximate location text (e.g., "city, country") – We do not collect GPS or precise device location data
2.3 User-Generated Content (UGC)
- Journal projects and progress updates (text, stages, progress)
- Photos and videos you add to your Journal/Creation
- Finished products published to Discover
- Interactions such as comments, replies, likes, and favorites
- Security-related actions such as reports and blocking submitted by you
2.4 Purchases and Benefits
If you purchase a subscription or Maker Coins through Apple, we may process:
- Products ID, Transaction Identifier, Purchase/Subscription Status
- Account-Associated Membership Level and Coin Balance
- App Store transaction receipts/signature transaction data used to verify and reinstate purchases
Payment card information is processed by Apple; we do not receive your complete bank card number.
2.5 AI Coach (LoopMate Coach)
When using AI features, we may process and transmit:
- Your questions or prompts
- Selected Journal context (such as project title, progress, materials, recent updates)
- Optional supplementary images
- Project plan form input
The above may be sent to our servers and the AI service provider (currently xAI) to generate a response. AI request logs may be used for service quality, Maker Coins billing, abuse prevention, and customer support.
2.6 Device and Technical Information
- Push Notification Device Token (used to send notifications you've enabled)
- Basic technical logs required for operations and security (we will try to avoid recording sensitive credentials in plaintext)
3. How We Use Information
- Create and manage accounts, complete identity verification
- Provide features such as Journal, Creation, Discover, Activity, profiles, and settings
- Synchronize and restore purchases and membership benefits
- Provide LoopMate Coach and deduct Maker Coins when applicable
- Send push/in-app notifications you've enabled
- Content moderation, handling reports, enforcing community rules, ensuring security
- Customer support and responding to requests
- Improve reliability, security, and product experience
- Comply with laws and Apple App Store requirements
We will not sell your personal information.
4. Information Sharing
We will only share information with the following parties as necessary:
- Cloud hosting/database providers (such as Vercel, Neon Postgres): Hosting accounts, data, purchase history, AI request-related data
- AI: Processing AI Coach prompts, context, and optional images to generate responses
- Apple: Apple Sign-in, in-app purchases, push-related infrastructure
- Bound service providers: Operating, securing, or supporting this service
- Law enforcement/legal proceedings: As required by law, or to protect rights, safety, and the integrity of the service
- Other users: Content and materials you choose to share publicly or in the community
Public data fields and published UGC may be visible to other users depending on your privacy and visibility settings.
5. Storage, Retention, and Security
- Account, data, purchase, and some AI-related data may be stored on our servers.
- Some Journal/Creation media and preferences may also be stored locally on your device.
- We will retain relevant information for the duration of your account, or as necessary to provide services, resolve disputes, and fulfill agreements and legal obligations.
- After you delete your account, we will delete or de-identify the relevant personal data within a reasonable period, except where legally required to be retained (such as limited purchase or anti-fraud records).
- We take reasonable security measures (HTTPS, access control, Keychain storage tokens, etc.). No transmission or storage method can guarantee 100% security.
6. Your Choices and Rights
Depending on the laws of your region, you may have the right to access, correct, export, or delete your personal data.
In LoopMates, you can typically:
- Edit your profile and privacy settings within the app
- Manage notification preferences
- Block other users
- Report potentially inappropriate content or accounts
- Restore purchases through Apple
- Request account deletion through the in-app deletion process (or by email)
To exercise your privacy rights, please contact us at vuthihoale3999@outlook.com. We may need to verify your identity before processing your request.
7. Cross-border Transfers
Our servers and processing providers may be located outside your country/region. When making cross-border transfers, we will take appropriate protective measures that comply with this policy and applicable laws.
8. Third-Party Links and Services
This service may contain third-party links or rely on Apple and AI providers. Their privacy practices are governed by their respective policies. We recommend that you review Apple's Privacy Statement and relevant third-party privacy statements.
9. Policy Changes
We may update this Privacy Policy from time to time. Significant changes may also be communicated via in-app notifications or emails. Continued use after the update indicates your acceptance of the revised policy.