Hetauda Khane Pani — Privacy Policy
Customer Mobile Application
Devanasoft Private Limited ("we", "us", "our") operates the Hetauda Khane Pani mobile application (the "App"), a customer-facing application developed for customers of the Hetauda Water Supply Management Board. The App allows authorized customers to access their water supply and billing-related information, including payment details, payment history, outstanding dues, official notices, and other information provided by the Hetauda Water Supply Management Board.
This Privacy Policy explains what information we collect through the App, how we use it, how it may be shared, and the choices available to you.
By accessing or using the App, you acknowledge that you have read and understood this Privacy Policy.
1. Who This App Is For
The Hetauda Khane Pani App is intended only for customers of the Hetauda Water Supply Management Board.
Access to the App is provided to eligible customers using their registered mobile number and password provided or authorized by the Hetauda Water Supply Management Board.
The App is not intended for general public use or for individuals who are not customers of the Hetauda Water Supply Management Board.
2. Information We Collect
Depending on how you use the App, we may collect or process the following information:
Account and Login Information
Registered mobile number
Customer/account identification information
Password or authentication credentials required to access the App
Login and authentication-related information
Passwords are protected using appropriate security measures and are not intentionally stored in plain text.
Customer and Utility Information
The App may display or process information associated with your customer account, such as:
Customer name
Customer/account number
Water connection or consumer information
Outstanding payment dues
Billing-related information
Other service-related information maintained by the Hetauda Water Supply Management Board
App and Device Information
We may collect basic technical information necessary to operate, secure, and troubleshoot the App, including:
Device model
Operating system version
App version
Basic technical and diagnostic information
Login and application activity information where necessary for security and troubleshooting
3. How We Use Your Information
We use the information processed through the App for purposes including:
Authenticating customers and providing secure access to their accounts
Displaying customer-specific payment and billing information
Providing payment history and outstanding payment dues
Providing official notices and announcements
Providing official information issued by the Hetauda Water Supply Management Board
Maintaining and improving the functionality, security, and performance of the App
Troubleshooting technical problems
Preventing unauthorized access, misuse, or fraudulent activity
Communicating important service or application-related information to customers
We do not use customer information for purposes unrelated to the operation and legitimate services of the App unless permitted or required by applicable law.
4. Payment and Billing Information
The App may provide customers with access to information related to their water supply account, including payment details, payment history, billing information, and outstanding dues.
The App is primarily intended to display customer payment and account information maintained by or provided through the Hetauda Water Supply Management Board.
Unless a separate payment service is specifically integrated into the App, the App does not itself collect or store payment card information such as credit/debit card numbers, CVV numbers, or banking passwords.
5. Official Notices and Information
The App may be used by the Hetauda Water Supply Management Board to provide customers with:
Official notices
Service announcements
Water supply-related information
Important customer communications
Other official information published by the Board
Such information may be displayed based on the customer's account or may be made available to eligible customers generally.
6. Data Sharing and Disclosure
We do not sell or rent your personal information. Information may be shared with or made accessible to:
Hetauda Water Supply Management Board, for the administration and management of customer accounts and services
Authorized service providers that help us operate, maintain, secure, or host the App and its supporting infrastructure
Technical or infrastructure providers where necessary to provide App functionality
Government authorities, regulators, or law enforcement agencies when required by applicable law or valid legal process
Other parties where disclosure is necessary to protect our legal rights, security, users, or the integrity of the App
Service providers that process information on our behalf are expected to handle such information appropriately and in accordance with applicable confidentiality and security requirements.
7. Data Storage and Security
We take reasonable technical and organizational measures to protect customer information against unauthorized access, alteration, disclosure, loss, or misuse.
These measures may include:
Secure authentication mechanisms
Password protection and appropriate credential security
Access controls
Secure server infrastructure
Protection of data during transmission where appropriate
Monitoring and technical safeguards against unauthorized access
However, no method of electronic transmission, storage, or security system can be guaranteed to be completely secure.
8. Data Retention
We retain customer and account information for as long as reasonably necessary to:
Provide the App and its services
Maintain customer account and billing records
Support payment and transaction history
Meet the requirements of the Hetauda Water Supply Management Board
Comply with applicable legal, regulatory, auditing, and record-keeping requirements
Resolve disputes or enforce applicable agreements
Retention periods may therefore vary depending on the type of information and applicable requirements.
9. Customer Responsibilities
Customers are responsible for keeping their login credentials confidential.
You should not share your password or allow unauthorized individuals to access your account through the App.
If you believe that your account credentials have been compromised or that someone has accessed your account without authorization, you should notify the appropriate authority or contact us as soon as reasonably possible.
10. Your Rights
Subject to applicable law and the requirements of the Hetauda Water Supply Management Board, you may have the right to request:
Access to certain personal information associated with your account
Correction of inaccurate personal information
Information about how your information is used
Deletion of certain personal information where legally permitted
Please note that some customer, billing, payment, and service records may need to be retained because they are required for utility management, billing, auditing, legal, regulatory, or record-keeping purposes.
11. Children's Privacy
The App is intended for customers of the Hetauda Water Supply Management Board and is not specifically directed toward children.
We do not knowingly collect personal information from children for purposes unrelated to providing the authorized customer service.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to the App, services, legal requirements, or our privacy practices.
When we make changes, we will update the "Last updated" date at the top of this policy. Continued use of the App after an updated Privacy Policy becomes available may constitute acknowledgment of the revised policy, subject to applicable law.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your information, please contact:
Devanasoft Private Limited Email: devanasoftpvtltd@gmail.com