Effective Date: August 21, 2026
Hello 02 - Support ("we", "our", or "us") respects your privacy and is committed to protecting the information of psychologists, counselors, and authorized members of our support team who use the Hello 02 - Support application.
Hello 02 - Support is an internal support platform designed for authorized psychologists and support team members associated with the Hello 02 service. It is not intended for general public use.
Access to Hello 02 - Support is restricted to authorized psychologists, counselors, and support team members. Users may be required to sign in using authorized account credentials.
We may verify user accounts and permissions to ensure that only authorized personnel can access the application's features and information.
Depending on the features used, the application may collect or process:
Name and account information
Email address or other login information
Professional or team-related information
Appointment and scheduling information
Support-related information
Chat messages and communication records
Calling-related information
Information necessary to manage appointments and support sessions
Device and technical information required for application functionality
We only process information that is necessary to provide and manage the services offered through the application.
Information collected through the application may be used to:
Manage psychologist and support team accounts
Manage appointments and schedules
Facilitate communication between authorized support personnel and users
Provide chat and calling functionality
Manage support sessions
Maintain appointment history and schedules
Improve application functionality and security
Prevent unauthorized access and misuse
Maintain and operate the Hello 02 support system
Hello 02 - Support may provide chat and calling functionality for authorized support personnel.
Communication data may be processed to facilitate support conversations and calls. We do not use private communications for advertising purposes.
Authorized psychologists and support team members may use the application to create, update, view, and manage appointments and schedules.
Appointment-related information is used only for providing and managing support services.
We do not sell users' personal information.
Information may be shared only when necessary to:
Provide the application's services
Facilitate support and appointment management
Use trusted service providers required for application functionality
Comply with applicable laws or legal requirements
Protect the security and integrity of our services
Third-party service providers are expected to handle information in accordance with applicable privacy and security requirements.
We take reasonable technical and organizational measures to protect information from unauthorized access, alteration, disclosure, or destruction.
Access to sensitive support-related information is restricted to authorized personnel based on their role and permissions.
However, no electronic system can be guaranteed to be completely secure.
We retain information only for as long as necessary to provide our services, maintain operational records, comply with legal obligations, resolve disputes, and enforce our agreements.
When information is no longer required, we may delete or securely dispose of it in accordance with our data retention practices.
Hello 02 - Support is an internal application intended for authorized psychologists, counselors, and support team members. It is not intended for children or general public users.
The application may use third-party services for authentication, database storage, communication, notifications, analytics, hosting, or other technical functionality.
Such services may process limited information as necessary to provide their respective services.
Authorized users are responsible for:
Keeping their login credentials confidential
Not sharing their account with unauthorized individuals
Accessing only information they are authorized to access
Using the application only for legitimate support-related purposes
Following applicable privacy and confidentiality requirements
We may update this Privacy Policy from time to time. Any changes will be reflected by updating the "Effective Date" at the top of this policy.
We encourage users to review this Privacy Policy periodically.
If you have questions or concerns regarding this Privacy Policy or the handling of information within Hello 02 - Support, please contact us through the official Hello 02 support team.
App Name: Hello 02 - Support
Purpose: Internal support, psychologist communication, appointment management, scheduling, chat, and calling.